The most frequently asked questions by players Black Desert and solutions from the publisher GameNet.

I removed Bastio's weapon, but it is needed for the Black Spirit quest. How now to complete this task without weapons? Or where to get Bastio's weapons?

You can return it yourself through play. To do this, you need to bring the Black Stone (weapon) to NPC Grenville in the Delpe Knights Castle. Grenville will give you a weapon that has already been sharpened and to complete the task you need to equip and remove it.

Before each launch there is a long file check, will it always be like this?

Try unchecking the “Read Only” option in the properties of the game folder.
Go to %HOMEPATH%\AppData\Local\Vebanaul\GameNet\torrents and delete the 30000000000.resume file.
The first check will again take a long time, but after that a new, correct file will be created.
After the check is completed, make a copy of this file and if the application starts checking the game again, exit it. Replace the file in the previously specified path with the one that was copied and run the application.
There should not be a lengthy check.

The game does not start when you click the “Start Game” button, only the “Back Desert Game is starting” window appears and that’s it, nothing happens further.

Close the application and uncheck “Read Only” from the Black Desert folder.

Updates for game files are not downloaded; the check continues endlessly.

Try the following:

1. Delete everything from the Black Desert/live folder except the PAZ folder.
2. P Go to this path: %userprofile%\Local Settings\Application Data\Vebanaul\GameNet\torrents and delete the file 30000000000.resume.This line can be inserted into the Start search box.
3. If there is a Patch folder in the \Games\Black Desert folder, then you need to delete it too.
4. Restart the GameNet application.
5. Restore the game client: https://support.gamenet.ru/kb/articles/26-view.

If this does not help, please create a support ticket, specialists will help you figure it out: https://support.gamenet.ru

I can’t log into the game, it’s always “Running” when I log in. 3G/4G Megafon and Yota.

Unfortunately, the problem with the inability to enter the game is related to the work of your provider: when you try to enter the BlackDesert game, the provider breaks the TCP connection to server port 8888, sending an RST packet to both sides of the connection, because of this the connection is interrupted and you cannot enter the game impossible.
Our technical specialists are already contacting your provider, but we recommend that you also contact technical support. support from your provider to resolve this problem as quickly as possible.

Displayed incorrectly appearance the character / does not match the one that was created earlier. What to do?

To resolve this situation, we ask you to do the following:

1. Restart your computer.
2. Delete the contents of the \live\Cache folder in the game folder and the files from the \Documents\Black Desert folder
3. Restart the GameNet application, after which the game will update and launch.

You can also try changing the channel - go to the very first one / re-enter the character / change filters. If, after completing these steps, difficulties persist, please create a ticket with the game support service.

Why can't alchemy stone be polished with white quality items?

Alchemical stones are now polished with exceptionally high quality materials.
Clean ingots are used to polish destruction stones.
Strong boards are used to polish protection stones.
To polish the stones of life, selected herbs, selected mushrooms and selected cereals, fruits, etc. are used.

Influence points were not returned for cleared workshops.

All houses that housed workshops for processing weapons and armor into higher quality ones were changed to warehouses. Even though the type of houses changed, their value remained the same and therefore no influence points were awarded for them. If you sell the warehouses, the influence points will return.

The Barbarian's Limit Force Flexibility was not learned automatically, but required skill points. All other classes received the entire basic attack branch.

The fact is that giants, unlike other classes, have 11 levels of basic attack skill, the last of which is the limit. It must be learned for skill points, as before.

How to change your appearance in the game?

To do this you need to be in a safe zone. The menu for changing appearance is available by pressing the key or by pressing the [Appearance] icon (after pressing ).

How do I know if an item is available for trading between characters?

Each item has a line under the picture in the description that says “Tradeable” or “Cannot be transferred.”

Are items obtained through cooking and alchemy transferable?

Ingredients - not yet.
Many items obtained through cooking and alchemy can be transferred.

Will the list of transferred items be expanded, since so far only cooking and alchemy crafting consumables are transferred, but what about the crafting profession? Almost nothing is transmitted there.

Now not everything is perfect and some things need to be improved. Your feedback on the forums helps us a lot in these matters. If necessary, we will revise the list of items for exchange.

What should you do if you couldn’t kill the summoned boss, he disappeared and there was no scroll?

If this is the Black Spirit quest, then cancel the quest and take it again.

Why are there no crafting quests? Where can I find them?

Quests begin in the city of Velia. Pay attention to the quest filters; if the icon is gray, the quests are disabled and will not be displayed. Click on it to show them.

I don't have enough quests/parts are missing, where are they?

In the tasks menu you need to set the “All tasks” filter. After this, all tasks will be displayed to you and you will be able to complete them.

How to turn off the Black Spirit notification?

Black Spirit notifications can be disabled by unchecking the corresponding item in the game settings, on the “Game” tab.

Why is paint not available? How to paint objects?

First, you need to add paint to the palette; to do this, click the [Palette] button in the inventory menu. Colors are added to it by clicking on them right click mice. After this, in the painting menu ([J] key or the [Painting] icon after pressing) you can select the part of the object that you want to paint. The shades available to you are located in [My Paints], and are viewed by switching the green icons on the right (main shades, Olivia shades, Velia shades, and others).

The mini-map / quest window / skill panel / HP/MP bar disappeared. How to return?

You need to get to the interface settings menu - the “Interface” icon (after pressing ). Available from level 6. Please note that some interface elements become available after completing the initial quests.

How to turn off the black flying stuff around your character? It interferes with taking a screenshot!

This is the animation of the “Piece of Darkness” skill; they cannot be disabled. Before taking a screenshot, you can simply use them up ([Q] key). Also, there is a little trick - in peaceful mode, press [Q], and then [Space] - your character will first sit down and then lie down, and the animation of the skill will disappear. Get up (in reverse order [Space] - then [Q]) and you can safely take a screenshot.

What to do if stuck/disappeared?

In the upper left corner (under the level number) there is an icon with a horse's head. Move a little further away from your pet and left-click on this icon. The horse will run up to you. If it doesn’t help, use the [Rescue] icon (after clicking ).

How do I enable the title?

Enter the character characteristics menu ([P] key) - tab - select the desired title in the list and press [Apply].
Attention! - the title "Trailblazer" from early access sets will be available later.

At what level is PvP available? How to turn it on?

From level 30. You can enable it by pressing the +[C] key combination or by clicking on the icon on the screen that appears after level 30.

How to tie knots? Why can't I activate the node?

Is it possible to change Last Name/Nickname in the game?

You can change your last name once (per account), using a special item from the Game Store (key). The cost of the item is 1000 pearls.
The function of changing Nicknames is not currently provided.

What kind of letters with gifts are they, where can I get them?

These are scrolls for achievements, given at levels 10, 20, 30, 40 and 50. You can take them in the [Achievements] tab from the characteristics menu [P] upon reaching the required level. Also, the opportunity to collect rewards for achievements is displayed as a scroll in the lower right corner of the screen (miles are also obtained). Activating the scroll is simple - right-click on it and enter the nickname of the character to whom you want to send a gift in the window that appears. The recipient of the gift will have the opportunity to send you or anyone to whom he deems necessary a return gift in exactly the same way.

How to show gestures in the game?

Click to bring up the text entry line. To the right of it there is a small button with the letter [S]. She opens the gesture menu.

How to disable auto-notification about an exhibited lot?

Go to the auction, talk to the auctioneer, at the bottom there will be a [Alerts] button, then you can reset unnecessary ones.

How long after deleting a character does a nickname become available?

The nickname of a deleted character is deleted from the game database for approximately 30+ days.

Black Desert has a black screen when starting the game, but menu sounds and music can be heard - a problem that users often encounter. However, it is not always possible to quickly solve this problem.

Before you begin the path to solving the problem, it is worth paying attention to whether your system meets the requirements of the game. Minimum system requirements:

• Processor: Intel Core i3 (I think something weaker will do);
• Memory: 4 GB (6GB recommended);
• Video card: GeForce GTS 250 or better.
• Operating system: Windows 7/8.1/10 x64.

Black Desert has been rumored to run on Windows 7 x32 in the past. Today, more and more often, the problem with starting a game is solved by reinstalling Windows to the x64 version. Therefore, I advise you to start with this. Moreover, the x32 version cannot address more than 3 GB of memory, while the minimum system requirements are 4 GB.

If reinstalling Windows to the x64 version, as well as upgrading the computer to the minimum requirements did not solve the problem with launching the game, then follow the instructions below.

(!) Before you start, try setting the launcher settings to full screen mode (FULL). Sometimes this is the problem.

The article will primarily give tips that help most often. Solutions for rarer cases will follow. Perhaps this will be exactly your case. Be patient and consistently follow all steps from the first step to the last, if necessary. After each step, check that the game is working. Sometimes you have to wait a minute before the picture appears. Keep this in mind.

1. Remove the Read Only switch

Take off the bird "Only for reading" in the properties of the game folder. To do this you need to find the game folder Black Desert, right-click on it and in the appeared context menu choose "Properties". Uncheck the box "Only for reading" and press sequentially "Apply", then "OK".

Don’t forget to check the game’s functionality after each step and if there is no result, move on to the next step. Remember also that you need to wait at least a minute.

2. Restore the client

To do this, launch GameNet, go to the Black Desert page and go to "Settings".

In the window that opens, click "Restore". Wait for the operation to complete, then check if the game is working.

3. Update your video card driver

How to find out what video card you have is written in the article:

How to update a video card driver is written in the articles:

4. Select the torrent file

In the folder with the installed game, find the file and delete it.

Follow the same path: %userprofile%\Local Settings\Application Data\Vebanaul\GameNet\torrents.

Find and delete the file 30000000000.resume.

Then you need to restart the GameNet application.

5. Update DirectX, Microsoft Visual C++ and Microsoft Net Framework

Download and install the required components:

6. Reset BIOS settings

There are several ways to reset the BIOS. How to do this is written in the article:

7. If all else fails

If you reached the sixth point and did not get the result after completing it, then this may be due to the following reasons:

• You have not completed 6 point properly. To be sure, do two different ways as written in .
• You have a rare case when the configuration of your computer will be “friendly” with the game only on certain versions of video card drivers. Try installing some of the older versions of drivers.
• You have an outdated operating system. Minimum Requirements Windows XP Service Pack 3, Windows 7 Service Pack 1. For Windows 7 Service Pack 1 may need updating KB3033929. You can download it from the link: for and for.

Black Desert is an exciting new MMORPG with unique additions that set it apart from other games in the genre. The variety of gameplay will pleasantly surprise any fan of such games. The MMORPG is not demanding on computer resources, but sometimes Black Desert does not start and an error occurs when starting. Most often this happens not because of the game itself, but because of certain Gamenet requirements.

One of the common problems with launching a game is the long wait for the game client to launch after clicking “Start Game” in Gamenet, as a result of which the launch never happens.

Solution to the problem:

• go to the game directory;
• Right-click on the launching shortcut, then properties;
• uncheck “Read only”;
• save the changes and restart Gamenet.

If you have Windows 7 or XP, then you will need to install an additional update for the system if you do not already have it installed. For Windows XP - this is Service Pack 3, for Windows 7 - Service Pack 1 and patch KB3033929. For other operating systems you do not need to install anything.

It is also necessary to have the latest versions of drivers, such as: NET Framework 4.5, Microsoft Visual C++ 2008-2015, DirectX 11 and 12. It will not be superfluous to have latest version video card drivers.

Startup error: KB 785

If Black Desert does not start on Windows 7 with error KB 765, then you do not have the Service Pack system update installed, install it and the error will disappear.

If it does not start on Windows 10, then you need to disable Secure Boot in BIOS. Check that Secure Boot is set to Disabled or Other OS.

This error usually appears when Black Desert fails to launch via Gamenet. Therefore, this problem is due to the requirements of the Gamenet program. In any case, it is solved quite simply. Sometimes the previous methods may not help, then you should check for more recent operating system updates.

It happens that Black Desert lags even on high-performance computers. The reason for this is programs that conflict with the game. This can be either an antivirus program or other programs, for example, MSI Afterburner and the like. Just disable all programs before launching the game launcher.

All you can do to optimize game speed and increase FPS is to set the graphics settings to the minimum. Sometimes you need to move the game client to SSD drive, when you have some additional addons installed.

There can be no worse disaster for a gamer than the occurrence of black screen when trying to launch Black Desert. Sometimes it happens that a black screen appears after the “GameNet” and “Pearl Abyss” logos appear, and the sound of the menu buttons is heard. In this case, you just need to wait a while and let the images load on the screen. If after a short wait nothing happens, please check possible solutions this problem.

Eliminating the black screen of Black Desert

As always, the problem is either with your computer or with the developer. First of all try restarting your computer. This simple action very often helps to get rid of the black screen in the game when starting Black Desert. After the reboot, check the presence and correctness of all files using the launcher (located in the game folder along the way). Perhaps one of the files simply disappeared after the next patch installation.

Try it update video card drivers on the website support.amd.com/ru-ru/download for Ati Radeon or on nvidia.ru for nVidia cards. Additionally, it is recommended to update DirectX, Microsoft Visual C++ and Microsoft Net Framework. Typically, these actions allow you to get rid of not only the black screen, but also crashes, glitches, and freezes in Black Desert. Alternatively, you can try running the game as an administrator. Also try running the game in compatibility mode for Windows XP or Windows 7.

You can try enable DEP for the game exe file. Finally, you can try going to the game folder and deleting the torrent file “3000000000” (to find it you need to follow the path %userprofile%\Local Settings\Application Data\Vebanaul\GameNet\torrents; this link can be typed into the Start menu " and you will immediately go to the right place). After this, you need to restart the GameNet application.

An SSD drive is ideal for this game. In 90% of cases, after its introduction into the system, the toy stops lagging, glitching, and, moreover, “black screens” stop appearing. Note that the SSD drive does not need defragmentation and increases the speed of launching programs by 3-5 times.

Additional problems and their causes

If the Black Desert game constantly freezes when you adjust the graphics, then, for sure, the video card simply cannot cope with the load. The solution is simple - set the minimum settings or replace the card.

If you are thrown to the desktop while playing a mission, then the problem is in the game itself, and not in your computer. Here you just have to wait for fixes from the developers if you have a license.

Check your internet connection before starting the game. Sometimes technical work may be carried out on the server, so all you can do is wait. Usually these problems are resolved fairly quickly.

If you have problems with textures, you should check your cache or reinstall the game.

If your FPS is extremely low, this is most likely a flaw random access memory. Only an upgrade will help here.

If a black screen appears in Black Desert online, but there is sound, the problem is in the monitor or video card (this point was discussed above).

If, after performing all the above steps, the game still does not start normally, then you will have to change operating system/game version/repack/crack.

In contact with

Very often fans Online Games are faced with the problem that black desert does not start, especially immediately after installation. Usually, all the reasons for the game not starting are related to the computer hardware. In rare cases, the cause is a service error by the application developers. And the whole point is that the developers included such realistic plots, graphics, and textures in the game that the game seems perfect. But something should overshadow the user? Of course, the start of the game itself, its launch.

What to do if gamenet does not start black desert, how to fix the situation? First, let's highlight the most basic reasons why Black Desert does not start, and then consider all possible fix options.

1. BLACK DESERT CANNOT USE YOUR COMPUTER'S POTENTIAL. The most common reason why black desert does not start. Computer resources are not used by game components when the application is launched. There is only one way out of this situation - reboot. Usually almost every installed program very often it requires you to reboot the machine for the changes to take effect. This happens after downloading and installing the exciting game Black Desert.

2. YOUR PC DOES NOT MEET THE SMALLEST SYSTEM REQUIREMENTS OF THE GAME DEVELOPERS. If suddenly system characteristics If your computer does not meet the above requirements even by 1%, Black Desert will not start. This error can only be eliminated by replacing it with the most strong laptop or computer. And nothing else. Even if you suddenly feel the urge to change your PC hardware to an improved one, still try to set the minimum graphics settings and everything else when you first start it.

3. THE PRESENCE OF CYRILLIC INSTEAD OF LATIN SYMBOLS IN THE BLACK DESERT INSTALLATION PATH CAUSES THE BLACK DESERT GAME NOT TO START. If your game does not start, then the presence of Cyrillic characters may be the cause of this failure. The Black Desert game does not accept the Cyrillic alphabet, but only the Latin alphabet. The problem is solved by renaming, but this action does not provide a 100% guarantee that the game will start. It will be optimal complete removal

Black Desert from your computer, as well as cleaning registries after removal. Then, before installation, manually create a Latin-language folder and install the game into it. 4. IMPOSSIBILITY TO START THE GAME WITHOUT ADMINISTRATOR RIGHTS.

It also happens that the game cannot be launched by a regular user without administrator rights. Try running Black Desert as an administrator, but also look in the game folder for information in the properties - perhaps the “Read Only” checkbox is set there. Then remove it and click OK. 5. OUTDATED VIDEO CARDS AND COMPUTER OPERATING SYSTEM COMPONENTS.

One of the reasons why Black Desert does not run on Windows 7 may be the long-standing lack of video card driver updates. You can try to update the drivers for the video card and install several additional components for the game Black Desert. And what components are needed, see the video: It happens that antivirus programs see a threat at startup, thereby preventing the game from starting. What to do if black desert does not start - disable anti-virus software before starting. If this step did not help, then most likely the antivirus program quarantined the game files or prohibited any other actions. Then there is only one way out - turn it off antivirus program and reinstall the Black Desert game.

7. INSTALLING THE GAME BLACK DESERT FROM AN UNOFFICIAL SITE. It often happens that a user downloads a game from unverified online resources that contain viruses and errors. Then it begins to suffer from the fact that black desert takes a long time to start up. The developers advise installing Black Desert only from the official website of the game www.blackdesert.ru

8. INCOMPATIBILITY OF THE GAMENET PLATFORM WITH THE WINDOWS OPERATING SYSTEM. Many people complain that black desert does not start via gamenet. Since the game itself is downloaded, launched and updated using GameNet, you must first update GameNet itself to version three/five. To the operating room Windows system download and install the following:
- Service Pack 3 for Windows XP,
- Service Pack 1 and
- update KB3033929 for Windows 7 (updates are not needed for 8 and 10).
Very often, in case of incompatibility, error KB 785 appears, which can be eliminated not only by updating, but also by disabling disk emulator programs. Black Desert does not start KB 785 and freeing up a couple of gigabytes of RAM is also eliminated. And then black desert starts, error KB 785 does not appear.

9. COMPUTER FLOWS. Why does black desert take a long time to start? It can be trivial and simple: the computer froze. This is why the game doesn't want to start. The solution is quite simple - just restart your PC. This can help.

10. IMPOSSIBILITY TO START ON THE WINDOWS XP OPERATING SYSTEM. Black desert windows XP sometimes starts with difficulty. Similar problem resolved in the following way: go to the path: C:\Program Files\QGNA\GameNet and in the folder properties set the mode

Of course, the above problems and solutions are far from a complete range of fixes for the startup problem, but we really hope that they will help you when starting the Black Desert game.

Although, if the problem is not resolved after all the various methods described, then contact support by simply following the link https://support.gamenet.ru/, where you clearly describe your problem or look at solutions to existing issues on the site.