When using the Internet, failures often occur. In this case, do not panic, because problems are easy to fix at home. This time we will tell you how to solve error 691.
Why error 691 occurs and how to solve it
When a window with error 691 appears, the description indicates the reason associated with the problem - an incorrect username or password. Therefore, the first thing to do is to double-check the correctness of the entered data. Check for spaces capital letters or extra characters.
If you enter data manually when connecting, then fill in the data elsewhere, copy and paste into the window when connecting. If you are copying information, for example, from a notepad, to a computer, make sure that you select the data completely.
Other causes and remedies
Login and password are entered correctly, but the problem persists? Then you should pay attention to other problems that lead to error 691:
- Insufficient funds on the account
- Check your account and make sure you have enough funds to use the internet. Find out if there is any debt. Make sure the money is debited if the payment is debited every month.
- Internet set up incorrectly
- If the error occurs after changing settings or initial setup, recheck the settings.
- No connection from ISP
- Contact your Internet provider to clarify your connection to the server, as well as to check the activity of your connection.
- Damaged or not connected cable
- If you have pets, it is worth remembering that animals often gnaw through wires. Sometimes the cable is not connected to the modem / network card, or is not fully installed. With a normal connection, a click is heard at the moment of switching on, and the plug does not pop out of the connector if you pull the cable towards you.
- Connection already completed
- The error also occurs if the connection is made from another computer.
Conclusion
The article describes in detail why error 691 occurs when connecting to the Internet, as well as how to fix it. Start by correcting the root cause - incorrect login and password entry. If you still can't access the internet, double-check and fix other issues. If there is no result, contact the provider.
Do not forget to unsubscribe in the comments if you managed to solve the problem with connecting to the Internet.
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Errors when connecting to the Internet occur on a variety of types of connections - PPPOE, VPN (L2TP, PPTP), 3G Internet, and of course, only on operating systems Windows.
Thanks to the error number, you can find out what is the cause of the problem and fix the problem, without the intervention of fitters and all sorts of system administrators.
If you cannot fix the error on your own, then contact the technical support of your Internet provider. Rather, you need to apply immediately, and then try to do something yourself. Why? If it comes to calling the master at home, then you can lose a considerable amount of time while you conjure over the computer yourself. And so, while you wait, slowly trying to correct the situation. It turned out - the application was canceled, that's all.
This error means that the "Username" and "Password" entered in the appropriate fields when connecting to the Internet turned out to be incorrect, and the server could not identify the user, that is, you.
Also, for some providers, 691 connection error “speaks” that there are not enough funds on the personal account - a negative balance.
Before entering "Username" and "Password" in the created connection, write them in text editor(for example, in Notepad), and then copy and paste into the appropriate fields. There should be no spaces between letters, and after the typed data!
If you enter data directly, then:
- Make sure that the keyboard layout is set to Latin (in English - EN);
- Observe the lowercase and uppercase letters - write exactly as you have in the contract or the subscriber's memo;
- Make sure the CAPS LOCK feature on the keyboard is turned off.
If after that you still get error 691, then check the status of L / S - the balance should not be negative!
Error 678 (Win XP), 651 (Win 7, 8), 815 (Win Vista)
Depending on the version of Windows OS, the numbering of the error may differ, but the cause of the problem is, in principle, the same - the unavailability of the server.
When you click "Connect", a request is sent to the provider's server to authorize the user, and if the request does not "reach" the server, an error 678 (on XP), 651 (on Win 7) or 815 (on Vista) is issued.
Causes? Let's think:
- Problems on the line - the signal from the PBX provider does not “reach”;
- A cable break in the apartment is almost the same as the last point. The difference is that if you have any subscriber device installed in your apartment (modem, router, optical terminal), then the signal can “reach” the device. But from it, and to the computer, it's gone;
- Computer problems - for example, an incorrectly configured Firewall or antivirus;
- Problems on the provider's side - the server "fell", the service is not registered on the port, and so on;
- Failure of subscriber equipment - an incorrectly configured router or modem.
If you have a wired Internet (Rostelecom, Domolink, TTK, Beeline), then check the cables and wires in the apartment for integrity. Look carefully if the cable is connected to the network card of your PC.
If you have a subscriber device installed (ADSL modem, optical terminal, router) - see if any wire has moved away from the modem and if the signal indicator from the PBX is active.
Disable your antivirus Windows Firewall and check the connection - this also applies to errors when connecting to the Internet, which is provided cellular operators(Megafon, MTS, RTK).
For different connection types, there are different reasons for the 619 error. Let's take a closer look at each:
For users who have the Internet connected via a PPPoE connection (Rostelecom, TTK, DOM.RU), the error usually occurs due to incorrectly entered login / password or when there is not enough money on the subscriber's personal account. You can read more in the first section of this article, which describes "Error 691";
If you are connected via a VPN (for example, cable internet from Beeline), then the reason is most likely incorrect security settings. The properties of the VPN connection should look like this:
If your Internet is connected using 3G or 4G technology (cellular operators such as Megafon, Beeline, MTS, RTK), then the cause of the error is most likely a USB modem or a computer USB port. You can try to fix the problem yourself, here are some tips:
- Completely restart the operating system (turn off and on the computer);
- Connect the USB modem to another USB port and try to connect to the Internet again;
- Reinstall the drivers on the USB modem;
- If you want to exclude one of the devices as the source of the problem, try connecting the modem to another PC (with friends, neighbors). And if the connection problem remains on another computer, then the USB modem is most likely faulty;
- Refresh software USB modem by downloading the firmware from the manufacturer's website.
The error occurs when negotiating PPP protocols between your computer and the provider's server, and most likely indicates damage to the Windows registry.
In fact, there are not so many options for solving the problem:
- If restarting the computer did not help (as it usually does), then try re-creating the "High Speed Connection";
- One way to regain access to the Internet is to roll back the system to an earlier configuration. To do this, in the "Start" menu, select "Accessories" -\u003e "System Tools" -\u003e "System Restore" -\u003e "Restore an earlier computer state" and in the calendar select the date closest to the one from which the problems with the Internet began;
- If System Restore did not help, then you should think about reinstalling Windows;
- To never encounter this error at all in the future, buy and install a router in your apartment - this is the best way dealing with all Windows errors.
Error 769 (Win XP), 800 (Win Vista)
Error 769 in Windows XP, like 800 in OS Windows Vista, occurs when the "Connection via local network”, or in the absence of drivers for the network card.
Check if the local network connection is active.
Click Start -> Network Places -> Show Network Connections. If there is a Local Area Connection icon in the window and it is gray, then the connection is disabled. To activate it, click right click click on the tab and select Enable.
If there is not a single “Local Area Connection” in the “Show Network Connections” window, then the drivers for the network card are not installed (or installed, but with some errors).
Go to "Start" -> "Control Panel" -> "System" "Hardware" -> "Device Manager" and look at the devices under " Network adapters", if a question mark is on the device - the drivers are not installed or installed with an error, if the inscription is gray - right-click and select "Enable".
The server is not available for this VPN connection.
In the VPN connection settings, IP addresses are registered manually, that is, static.
To fix this error, you must set the automatic detection of the IP address and DNS servers in the VPN connection settings (make IP addresses dynamic).
How to enter " Network connections"(This folder contains the created connections) I showed a little higher - in error 769. Just do not confuse "VPN connection" and "Local Area Connection"!
Now right-click on the VPN connection, select the last item - "Properties", then open "Internet Protocol TCP / IP" and check the box "Obtain automatically". After these steps, the Internet should work.
Comments:
| Ivan |
The system may give error 691 when connecting to the Internet, no matter what provider you use: beeline, byfly, ttk, ufanet, skylink, house ru, tattelecom, beeline, Skylink and so on.
Do not confuse it with - these are different failures. When it occurs, the first thing to do is to diagnose windows 7, windows or windows 8.1 (by clicking on the link you will receive detailed instructions).
If the problem is solved, great, if the Internet does not connect and error code 691 comes out further, then read below how to fix this failure.
What does error 691 mean
Error 691 comes out when the Internet is not connected, only it cancels from 651, indicates that all settings are correct, only the password or username is incorrect.
Also, such a surprise awaits you if the account runs out of money or the wrong vpn.
When connected to a pppoe network on a computer or laptop, the modem may also give error 691.
How to fix error 691
If error 691 occurs when connecting to the Internet, the first thing to do is to check if it is paid.
The second step is to verify the username and password. At the same time, take care not to accidentally lead odd space- all this is taken into account.
Also, when entering a password, look at whether the “Caps Lock” key is pressed. It prints capital letters, you may not see which ones are found, and the password reacts to this parameter.
The third step is to look at VPN address. You can see it if you open the control panel and go to the "network connections" section.
There, right-click on the "ELNET_INTERNET" line and click on the "properties" line, then check the IP address in the "Destination IP" tab.
The fourth step is to check if the firewall is blocking the Internet. In such cases, error 691 also occurs. Just try to disable it.
What to do if nothing helped. Sometimes errors 691 can come out when trying to make another connection when the Internet is already running
Then you need to turn off the Internet. The session can also just hang, then restart the computer.
The last option to fix error 691 is to contact your ISP. He knows a lot, and telephones to operators are usually free.
Of course, individual "accidents" not described above cannot be ruled out. I did not have to meet other sources, but if you describe them a little in the comments, we will solve the problem quickly. Good luck.
Error 691 is found in all operating systems of the Windows family and is primarily associated with Internet connection settings. Such an error can occur both immediately upon the first attempt to connect after making the settings, and in the future, when a successful connection with these network settings has already been made repeatedly. There are several reasons that can provoke error 691, they all have a different solution, and therefore we recommend that you read this material in full before proceeding with the fix.
Causes of error 691
The most common cause of error 691 when connecting to the Internet is a simple typo when entering your username and password. This is what the service window with a description of the error that appears on the display reports.
However, the cause for problems can be not only the login and password, but also incorrect parameters specified for the connection if you are using a VPN. Misspelled VPN server name, wrong server IP address, or wrong password to access the server. All this can also provoke error 691.
There are times when error 691 appears spontaneously, without changing Internet settings. In this case, you should pay attention to the programs that you have installed on the system recently. Probably, one of them has access to the system settings and changed them, violating the connection settings and network connection security.
How to fix error 691 in Windows
- The first step is to delete the created connection and try to create it again, especially carefully entering the login and password. Make sure your keyboard layout is correct, Caps Lock is enabled, and you type in lowercase and uppercase letters.
- Open the Network Connections system window, which can be found in the Start menu. Select the connection you use by default and right-click on it. Select the Properties option. In the window that opens, check the correctness of entering the IP address given to you by the provider, and also in the VPN properties, be sure to uncheck the Enable Windows logon domain option.
After the settings have been made, it is advisable to restart the computer and try to connect again. Error 691 shouldn't bother you anymore.
Some users are facing error 691 with Rostelecom. What does it mean and how can I get rid of it? Let's look into these issues together.
Rostelecom is one of the largest Internet providers. Why do customers choose this particular company?
- The provider provides high quality services.
- You can get a significant data transfer rate.
- The best prices are offered.
- Promotions are often held, discounts for customers are provided.
- Most subscribers have no problems.
- Internet connection is stable.
- You can purchase additional equipment from the company.
- There is a 24/7 support service.
- The company introduces new standards and upgrades equipment.
- Offers several ways to manage your account on your own.
- Promptly eliminates emerging accidents and failures in the system.
- Represented in a huge number of cities.
- Connects new settlements.
Connection error 691 at Rostelecom - what does it mean?
Error 691 when connecting to the Internet at Rostelecom is observed for individual subscribers. We list the probable causes of its occurrence:
- The credentials are incorrect.
- Another subscriber is already registered under them.
- The balance has gone negative.
Error 691 at Rostelecom - what to do?
The first step is to check the balance. There are several ways to find out:
- Call the contact center.
- Use your personal account.
- In the application.
If you have access to mobile internet, then you can go to the program for smartphones. Required:
- Visit the official store.
- Download the My Rostelecom program in it.
- Launch the application.
- Pass authorization in it.
- In the program, you can view the current balance and make a replenishment.
You can also contact the contact center specialist at 8 800 100 08 00. He will study the current balance and inform the client of the information of interest.
How to replenish?
You can replenish your Rostelecom account in various ways:
- Through the terminal.
- On the company's website.
- Through a smartphone app.
- In the Internet banking system.
- With the help of electronic money.
- Through third party services.
The easiest way to pay is with bank card or from an e-wallet. The operation will take the user a minimum of time and will not cause problems.
How to fix error 691 with Rostelecom?
If the balance is positive, then to correct the error, you will need to check the accuracy of the credentials. Try to create a new access according to the following scheme:
- Open the settings section.
- Look for network connections in it.
- Proceed to create a new LAN connection.
- Protocol - PPPoE.
- Enter the data for authorization on the network.
- Create a connection.
Where can I find credentials? Usually they are specified in the contract for the provision of services. Carefully read the agreement and find the data for connecting to the network.
If the parameters do not fit, the Internet connection did not appear, then call the contact center. Experts will study the problem, create a new one account and will give you data for authorization on the network.
Additionally
- Examine the integrity of the cable.
- Check if it is connected to the equipment.
- Determine how reliable contact with the port is.
- Try removing the wire and reconnecting it.
In some cases, error 691 may occur due to poor contact with the port or damage to the cord. Therefore, check all possible versions to find the cause of the problem.