Where the regular heads-up mid-stakes wrote that he was illegally blocked on the "stars".

“PokerStars just closed my account. I will talk about everything that happened, and also attach my correspondence with the support of the room. I know that many of you have already read many stories where users were actually guilty and, by manipulating the correspondence, managed to deceive everyone. I will try to paint everything as detailed as possible so that you understand that there is no fault for me. I hope that thanks to this topic, PokerStars will reverse their decision.

Let's start. I've been playing heads-up at PokerStars for quite some time now. Yes, I am one of those "bumhunters" who are waiting for good action on different sites. I sit on limits from 1/2 to 10/20. I've been doing this for several years, and the stars can confirm this. I have played and won against many unknown accounts.

On January 21, I received a letter from the address [email protected] The letter said that my account was blocked, I was "flagged". I was asked to tell me what relationship I have with these users: olgvomn, gorjigWC, mortatidis, bimdarg, Palyonmes, reximosa, Lanlingo. They also asked me to scan my passport and confirm my place of residence.

To this I replied that I was a heads-up regular who played against these accounts on 5/10 PLO and 10/20. I won against each of them, but I can't say that they were very bad. Ordinary weak players 1 on 1, there are quite a lot of such players per day. I sent the necessary scans.

It turns out that I was just sitting at the tables, then these players sat down to me (as many others do), and I won money from them. One of the accounts even hit-and-run me, but then ended up losing money to me. I don't know what users are. Just some randoms that each of us plays with every day.

I have not been contacted by PokerStars since I responded on January 24th. They did not even confirm that the documents had been received. There doesn't seem to be any time frame for reviewing the situation either. They just stopped communicating. As a result, I sent 4 more messages asking for an indication of the stage of their investigation. In the end, they answered me on January 31st.

"Thanks for your letter.

We understand that the situation is frustrating for you and you would like information. However, technical support cannot help you with this issue. As you already know, the issue is being handled by another department. We are not familiar with your situation, nor are we familiar with the policy of the other department on your behalf. We can only forward your email to their department and hope they reply soon. We would like to remind you that an excessive number of letters can delay the response, because the department needs to review all relevant messages before writing a response.

I continued the correspondence, in which I expressed my bewilderment about the current situation, to which I received a simply amazing answer, which came on February 8th.

“Your case is being handled by one agent, so your responses are being delayed. This means that you personally communicate with a specific agent who is occupied with your situation. Another problem is that we can't discuss the details of an investigation if the agent isn't in the office.

This ensures that there are no risks or counter-productive outcomes, as fewer extra people are involved in solving the problem.

Therefore, if your agent is on vacation, then you will not be able to receive an update on what is happening.

Subsequently, I wrote a letter to the PokerStars representative on the forum, asking him to look into what was happening. He said that my case was in the hands of a qualified specialist, and the results would be coming soon. After talking a little more, I received such a letter.

"Dear xxx,

In addition to conducting various internal security activities, we conduct periodic evaluations of randomly selected accounts.

We regret to inform you that your account did not pass such screening, which resulted in the permanent closure of your account.

You can withdraw money, and once you do, we will close your account. account finally".

You understand that I am now quite discouraged. The facts of this case are this: I am a heads-up player who received action from unknown accounts (they could have been hacked, but I could not know about it). I won money from these users, after which I received a ban. I understand that many of you are skeptical, they say, "yeah, opened the tables and let the hacker drain the money." But I didn't, I've been playing professionally for over six years. I spent the last five years playing heads-up.

After all, PokerStars didn't even confiscate the money won from these users. My balance is exactly as much as it was before receiving the ban. This means that they consider the money fairly won. Any advice?"

Appeared in this thread PokerStars representative who said that he would like to be as transparent as possible in all cases, but here it is impossible to present all the available data to the public for some reason. He commented on a number of statements by various users, saying only that the user was not banned for bumhunting. However, the representative of the room put in an interesting metaphor: “It takes much more evidence to accuse a person of stealing and arrest than to ask him to leave the store.”

It looks like the user will have to look for new places to fish. Has this happened to you? Has the situation been resolved successfully?

In some situations, a player needs to delete their PokerStars account temporarily or permanently. The reasons can be different: gambling addiction, you need to rest after a negative session or, conversely, after a big win. There are several ways to delete your PokerStars account and, if necessary, restore it after a while.

Before you learn how to delete your PokerStars account, you should consider other options to limit yourself from playing. The functionality of the poker application is wide and it allows you to set limits on losses and deposits. Although, in some cases, the user needs to know how to delete the PokerStars account for other reasons.

How to delete an account at PokerStars through technical support?

This method implies complete removal account, after which it will be impossible to restore it! To delete an account, you need to write a letter with a corresponding request to the technical support service, which is easiest done through the poker client. The letter should indicate the reasons for the removal, although this is not stipulated by the rules of the poker room. They can be listed as:

• Dependence on the game, leading to constant loss of money;
• Inability to restore access to the profile;
• Reluctance to play poker anymore.

These are approximate reasons, although you can write anything you want. The actual removal can take several hours or days. Technical support specialists at this time may contact you to clarify some questions and verify your identity. If the profile has funds available for withdrawal, it is better to withdraw them immediately on your own. In any case, the poker room will offer to do it!

One of the most common reasons for deleting a Poker Stars account is having two or more profiles. It happens that players in pursuit of several bonuses create different accounts, but then they realize that this can be found out by the security service when withdrawing funds, etc. Of course, in such cases, turning to technical support with a confession is dangerous! However, if it is necessary to do so, you can take the risk.

The poker room often meets the user halfway in such situations, if he did not abuse the presence of two profiles and did not deceive the online room in other ways.

How to restore a PokerStars account after deletion through technical support?

As mentioned above, it is impossible to restore a PokerStars account after deletion through technical support. But if the user decides to continue playing poker, he can contact the poker room specialists for permission to create a new account. It is not recommended to do this without asking, it is better to warn the poker room about your intentions.

How to delete a PokerStars account temporarily?

This is also possible, and sometimes it is simply necessary! Old players understand how a Russian player won the Sandy Million a few years ago and lost over $200,000 at expensive tables within hours of winning. Maybe he was on tilt and just couldn't stop. Poker players who know that they are prone to such a condition hedge themselves in such cases. Winning a large amount or watching a protracted loss, they temporarily delete the account in order to rest and return to a normal, adequate state.

How to delete a PokerStars account temporarily? There is a special functionality for this in the lobby of the poker client. You need to go to the menu Service» and select « Responsible Gaming» — « Deny yourself access to the game". First you need to mark the agreement with the account blocking rules! Using this feature, you can self-exclude (as PokerStars calls it) for up to 180 days. All this time you will not be able to play at PokerStars!

You can also temporarily delete your account for a period of 180 days to three years. This can only be done through the technical support of the poker room. In this case, the letter should indicate the period during which you do not want to have access to the game.

Attention: during the period of temporary deletion of the PokerStars account, the validity of bonuses, StarCoins, tournament tickets and other promotional offers is not suspended!

How to recover a PokerStars account after a temporary deletion?

As mentioned above, you have agreed to the rules of the poker room regarding the temporary deletion of your account. They say that you can restore your account after deletion only after waiting for the expiration of the block! You will have to wait as many days as you specified when temporarily deleting your profile.

Now you know how to delete your PokerStars account and restore your account if necessary. Sometimes it's better to ban yourself from the game for a while than to lose your hard-earned poker money!

After the harassment of poker began Russian legislation, the players have begun the massive development of online. And since the owners register or rent the server of any room outside the Russian Federation, the citizens of our country can play poker on the Web quite legally.

But diligent local authorities sometimes try to influence certain providers, negotiating, for example, with Rostelecom, Beeline, Yota, MTS, etc. And when a user tries to download the client of the room, an unpleasant surprise can await him - oops, PokerStars is blocked! However, this may be relevant for other poker sites (, etc.).

Quit the game? Of course not. If PokerStars site blocked(a window appears on the screen with a message that access to the resource is limited, closed or prohibited) you can simply choose one of the methods that allows you to bypass this ban.

Blocking PokerStars is removed without problems. There are several ways:

That's it, problem solved! Feel free to click on the banner below and get to the poker stars website, download the client and play!

2 way. Looking for a file C:\Windows\System32\drivers\etc\hosts, add a line to it

77.87.181.63 www.pokerstars.com
77.87.181.63 pokerstars.eu(only for Stars). The file is edited like this: Start - All Programs - Accessories - Notepad, click on the editor icon right click mouse, then run as administrator. A window will open, in it we adjust "Text documents (.txt)" to "All files", find the file indicated above. Add 77.87.181.63 www.pokerstars.com and restart the browser, or better, restart the computer.

3 way. To unblock PokerStars, you can use the Google Public DNS services. To do this, we replace the DNS address of our provider with the corresponding Google addresses - 8.8.8.8 and 8.8.4.4. Function available in properties network connection. In addition, you can use a proxy server, VPNHere are examples of open and public DNS servers:

• 8.8.8.8 / 8.8.4.4 Google
• 184.169.143.224 / 184.169.161.155 Securly
• 208.67.222.222 / 208.67.220.220 OpenDNS
• 156.154.70.1 / 156.154.71.1 DNS Advantage
• 198.153.192.1 / 198.153.194.1 Norton DNS
• 74.207.247.4 / 64.0.55.201 OpenNIC
• 199.5.157.131 / 208.71.35.137 Public Root.

Learn more about how to register DNS:

1. We go to the Control Panel.
2. Go to Network and Control Center public access , Then Change adapter settings.
3. We open the properties of interest to us network connection.
4. Go to tab Net.
5. Selecting a component Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6)(the choice depends on which network we are working on) and press the button Properties.
6. In the window that opens, click Additionally.
7. Go to tab Net and add Google DNS server addresses, these are 8.8.8.8 and/or 8.8.4.4 for IPv4 networks or 2001:4860:4860::8888 and/or 2001:4860:4860::8844 for IPv6.
8. We press three times OK and do a reconnect.

After the done actions, you can safely go to

AND Sometimes, for one reason or another, players decide to delete an account pokerstars, but don't know how to do it. This memo will help you block your account, temporarily or permanently. But do not rush to delete your account permanently, because the largest poker room offers an excellent opportunity to restrict access to the game for a while.

Temporary account deletion

If after a big win or a streak of big losses you feel like you're leaving and you need to take a break from poker, use the self-exclusion feature provided by the poker client PokerStars. Temporarily delete means, in fact, to block the account for a certain time for up to 180 days.

If you decide to use this service, in the poker client Pokerstars select the "Service" menu and then "Responsible gaming" - "Deny yourself access to the game." Don't forget to tick the self-exclusion agreement box. Set the date and confirm your choice. Please note thatafter that you will not be able to play on PokerStarsduring the specified period.

Deleting multiple accounts

Some players, unknowingly or purely by accident, have two accounts on PokerStars. It is absolutely impossible to do this, because multi-accounting is prohibited by the rules of the room.

If you nevertheless inadvertently registered two accounts, you should politely contact, explain the situation to them and ask them to delete one of the accounts.

Be concise and hope for the best, because they have the right to block both of your accounts. However, often, if the check shows that you did not try to deceive the poker room, the situation is resolved in the direction of the user.

Deleting permanently

If you are experiencing problems with gambling addiction or for some other reason, the self-exclusion function is not suitable for you, delete your account PokerStars on an ongoing basis, you can contact the technical support of the room. Briefly explain the reasons that prompted you to take this action, and within a few hours or days your account will be permanently deleted.That's why It is better not to resort to this method unless absolutely necessary..

pokerstars, then you must understand thatit is not possible to restore access to this account. If you change your mind and decide to return to the game, you should contact technical support with a request to register a new account.

Although the ability to delete an account PokerStars p appears, it is better not to resort to extreme measures unnecessarily. PokerStars today is the largest poker room and offers its customers excellent conditions, in particular, with your first deposit you will receive a bonus of 100% up to 600$.

Well, game over. And why do you think? Not at all because I lost all the start-up capital. The whole reason is different - Pokerstars blocked the account. And they blocked him quite rightly. When I passed the quiz and it was time to register in the poker room, I chose poker stars because, in my opinion, I didn’t have an account there yet. The rest were, and I opened them just a few days before I met PokerStrategy. And I just forgot about Pokerstars, something completely slipped my mind that about a year ago I created my account there and played a little on freerolls and forgot about it. Here is such a story. And then I got an email from Pokerstars saying that my second account was deleted, and I can use the first one without any problems.

Well, what was left to do. I wrote a letter to the support service with a request to close the first account and leave the second one with starting capital from PokerStrategy. He wrote that he simply forgot that he had already opened an account once, that he had not received any bonuses, etc. The answer came that it was impossible to satisfy my request and I can only have one account, the one that I opened first. And if I want bonuses, then Pokerstars offers its own system of bonuses and rewards for regular players.

In short, none of this worked out and the money received from PokerStrategy was gone. Just wasted my time. Even though it's his own fault.

CONCLUSION: Everything is fair at PokerStrategy. The promised bonus was given immediately. No deception. And negative reviews are written by those who did not receive anything. Although, if I was sure that playing poker I would always be in a stable plus, I would have deposited my money and would not have looked for free bonuses.

Basically, in the negative reviews about PokerStrategy, they are accused of collecting a database of user passport data, and then using this information for their own dishonest purposes. For example, they draw up loans using these copies. In my opinion, this is complete nonsense! Which bank will give a loan only with a copy of the passport? Especially in Europe? Yes, none. Your passport photo means nothing. Of course, those who “cheated” something there will not be given a bonus. It would be unwise for PokerStrategy to hand out $50 bonuses left and right. This is where document verification comes into play. I think it's ok. Checking documents is a normal practice in almost all bookmakers. And I think you should not be afraid that your passport data is somehow used. As a last resort, draw a series of passports and your signature.

This is how my story with the bonus from PokerStrategy ended. Although there are several other similar poker schools that give bonuses. Maybe try?