Troubleshooting email setup on mobile devices. Email account

The following information is for troubleshooting configuration issues Email on mobile devices.

Common Problems

Outlook mobile app

Synchronization errors

Login issues

If you have a work or school account based on an Office 365 for business or Exchange account, contact your Office 365 administrator or helpdesk for support. If you're using an Outlook.com account like @hotmail.com, @live.com, and so on, contact Microsoft Support.

Where can I download the Outlook Mobile app?

Open the Google Play Store (Android) or App Store(iOS) and search for an app by request Microsoft Outlook. Tap the "Install" button.

If you are reading this article on a mobile device, please follow one of the links below.

Note: If your mobile device is not compatible with the Outlook Mobile app, you can set up your email using the built-in app.

How to define your postal service?

Account Type	Description
Outlook.com	Email accounts with addresses ending in @outlook.com, @hotmail.com, @msn.com, and @live.com, as well as personal domains hosted by Outlook.com, or international domains such as @outlook. co.uk.
	Google Mail Service. For Gmail server settings, see the article on IMAP and POP3 protocols.
Yahoo! Mail	Yahoo! Mail Service. Yahoo! Server Settings see IMAP Server Settings for Yahoo! Mail and POP Server Options for Yahoo Mail.

Account Office 365	An account that you got from your organization or school and is hosted in an Office 365 for business environment. These accounts might end in @yourdomain.onmicrosoft.com, @yourdomain.com, @yourschool.edu, and so on. You can check your email address with your administrator. Look for POP or IMAP server settings in Outlook in Office 365.
Exchange-based account	An account that you got from your organization or school and that's hosted in an Exchange environment. These are custom domains in Exchange that can end in @yourdomain.com or @yourschool.edu. If your organization uses Outlook Web App or Outlook on the web, try to determine your server settings by using the instructions in POP and IMAP settings for Exchange-based email. If you have any questions, please contact your account administrator.
IMAP and POP	IMAP and POP are the protocols used to download email to the device. For these protocols, only email is synchronized. Calendar or contacts will not sync. If you are not sure which protocol is best to use, check with your email service provider or administrator. Look up the appropriate server settings on the vendor's website or call them, or use this handy guide .

How to determine the type of your email account?

If you don't know your account type, please contact your email provider. Also, if the email account you're trying to add to your device is already set up on your Windows PC or Mac using Outlook, try the steps below.

On a PC or Mac that has Outlook installed, run Outlook and select File > Intelligence > Account Settings.

In the dialog box Setting up accounts view the account type details in the column Type of.

Mail server settings

The parameters of the mail servers of the most common providers can be easily found on the Internet. Your email or hosting provider may have prepared this information for you. Otherwise, you'll need to contact them to clarify these settings in order to set up email on your mobile device.

Change your email password

The email password cannot be changed from the email application. To do this, sign in to your email account in a browser. The password can be changed after you sign in. Most likely, the command to change the password is in the account or profile settings.

Note: For example, if you are using an account @hotmail.com, visit login.live.com .

View your profile or account settings.

Change your password.

Outlook Mobile will detect the change and you will be prompted to sign in again with a new password.

Note: If you have problems updating your account, you can remove it and add it again.

If you change the password for an email account that is also a Microsoft account, you may need to sign in to other Microsoft apps and websites again.

Can't install Outlook app

To install the Outlook Mobile app, you will need:

mobile device that meets minimum requirements for the application;

enough space on your device for the application;

Wi-Fi connection or mobile Internet to download the application.

Crashes in the Outlook app

If it fails when you try to open the Outlook Mobile app, clear the browser cache on your device. Then uninstall and reinstall the app.

Can't find the feature I want in Outlook

If the app doesn't have a tool or feature you're looking for, please leave us a message in the suggestion box or vote for features that other users have requested.

Outlook does not support POP account

We don't currently support POP accounts, but there is a workaround: you can add a POP account to your Outlook.com account and then set up your Outlook.com account in our app. For instructions, see How to find POP or IMAP server settings in Outlook in Office 365

Help in the Outlook app

The Outlook Mobile app has built-in support that makes it easy to find the right help topic or even start a conversation with a support person.

In the Outlook app, select Settings > Help and feedback. For details on how to find help, see Outlook for iOS and Android: Find help.

Import a calendar from a POP account in desktop Outlook to the Outlook mobile app

The local calendar that you use in desktop Outlook on your computer (using your POP email account) can be exported and synced to your phone using your Outlook.com account. See Share your Outlook calendar in Outlook.com for instructions.

After following the steps to save and import your calendar, simply add your Outlook.com account to Outlook for iOS and Android. See Set up a POP email account in Outlook for iOS and Android for more information.

Import contacts from a POP account in desktop Outlook to the Outlook mobile app

Contacts added locally to desktop Outlook on your computer (such as those associated with a POP account) can be exported and synced to your phone using your Outlook.com account.

Outlook.com or Office 365 account stopped syncing

If your Outlook.com account or Office 365 work or school account has stopped syncing with your mobile device, see Fix sync errors and remove devices from your Outlook on the web mailbox. After the link is removed, you will need to add the account again.

If your email account is working fine on your computer, the problem might be with your email application. In this case, contact the appropriate support service. For example, if you're having trouble adding your Outlook.com email account to your iOS Mail app, contact Apple Support. We recommend that you download and install the Outlook Mobile app to easily manage your calendar and email.

Can't sign in to the app

Check your email account and password and try again.

Check if your email account is supported. You can add accounts from Office 365, Exchange Online, Exchange Server (2007 SP2, 2010, 2013), Outlook.com (including Hotmail, Live, and MSN), Gmail, iCloud, and Yahoo! Mail.

If you're not sure what type of account your account is, ask your local support team or your email or Internet service provider.

If you can't sign in to an account you've already added, delete the account and then add it again.

To remove an account and add it again:

Select Parameters, then select the account you want to delete.

Choose a team Delete your account.

Choose an option From device(only the account is deleted, the data remains) or From the device and from remote data(the account and all data associated with it are deleted).

Add the account again.

From early childhood, we all know that the account name and password are not subject to disclosure even to the closest relatives and friends. AT latest version Windows still has to break this rule.

When you open the People, Mail, and Calendar applications for the first time, the operating system will ask you to enter usernames and passwords for the online services you use and postal services, similar to Gmail. There is nothing illegal in this. Microsoft and other major IT companies have come to an agreement according to which the disclosure of user data is possible only with their permission.

You will have to confirm your consent to connect to third-party service accounts in order to allow the operating system to import contacts, mail messages, and calendar entries from them. By doing this, you will definitely save your working time, because you will be able to automatically synchronize data imported from several independent sources.

By linking your daily online service accounts to Windows 10, you'll let Windows 10 automatically sign you in and import contact information into your installed apps. To allow Windows 10 to fully participate in your social life, follow these steps.

Click the start button. In the menu that appears, click the Mail tile. The Mail tile is located on the right side of the Start menu. Clicking on it causes the initial window of the application to be displayed on the screen. Click on the Get Started button.
Enter your account information in the Mail application window. The first time you launch the Mail app, you'll be prompted to add an existing mail account (or multiple accounts), as shown in Figure 1. 10.1. If you're signed into Windows with a Microsoft account, the email address you enter will automatically be used as your primary email address in the Mail app (regardless of whether it's originally registered with Live, Hotmail, or Google).

To add other mail accounts to the Mail app, click the Add account button. Then specify the type of mail account: Outlook.com (used to add an account Microsoft records), Exchange (used primarily by Office 365 users), Google, Yahoo! Mail, iCIoud (Apple), Other account (requires manually specifying POP and IMAP servers), or Advanced setup (allows you to connect account information through Exchange ActiveSync or import it from Internet mail).

So, for example, to add a Gmail account to the Mail app, click on the Google option. Windows 10 will take you to a secure Google site where you need to log in with your own credentials using your existing Gmail email address and password and click on the Sign In button.

If you want to add an account after downloading the Mail application, then click the Go to Settings button (the gear icon at the bottom of the window) and select the Accounts command from the Settings panel that pops up in the window on the right.

Repeat the steps above to add the details of all regularly used mail accounts to the applications. By logging in at the prompt that appears on the screen in each of them, you will allow Windows 10 to import the specified credentials into native applications.

After giving Windows 10 access to your own account information, be prepared for the operating system to automatically populate the People app with the contact details of your friends and co-workers, and add information about previously scheduled events to the Calendar app. Although giving Windows 10 your own credentials seems like a rather ill-advised move, this operation simplifies further work in some of the built-in operating system applications.

Designed for maintaining email accounts that are used to receive and send email messages.

The list can be opened with the appropriate command in the section Administration - Organizer.

The list displays:

Name account;
Username- the name of the sender of letters is indicated, it may differ from the user's name in the program;
E-mail address account in the format user@mailserver.

For accounts that receive and send automatically without user intervention, a password must be entered. Also, for the correct operation of the program, a system e-mail account must be configured.

System email account

The program comes with a predefined account - the system email account. It is used by default to send various notifications from the application, for example, to automatically send messages to the administrator upon completion of the application update. Before using these features, you must set up a system account.

The system account is configured by the corresponding command in the section Setup and Administration - Organizer. You can also Change her on the list.

Entering an email account

When you try to save, the program checks the entered email accounts (trying to send a test message). Accounts that fail verification are not saved.

Click Create, enter the required fields:
- Specify E-mail address account in the format user@mailserver;
- Enter Password account. For system accounts, it is recommended to remember the password so that the program can send messages from such an account without user intervention. However, the decision to store passwords in information base taken in each case individually;
- Set with checkboxes like Use account:
  - To send letters;
  - To receive letters;
- Specify Sender name(your name or organization name);
- Use the radio button to define the account creation method:
  - Detect connection settings automatically(recommended);
    - Click Create. The program will attempt to automatically set up and verify the account. Follow the instructions of the program. In this case, if the automatic configuration fails, you can try to configure the settings manually (see below).
  - Configure connection settings manually;

Setting up an email account

Click Change, use the program to make the necessary settings.

Email account verification

Highlight an account in the list, click All actions - Check account to check the entered account parameters. This sends a standard mail item and checks for connectivity to the incoming mail server (if the account is being used to receive mail).
If the account does not have a password, the program asks for it. Enter a password if necessary.

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