Who should understand the principles of operation using SKB Kontur? – Those companies that want to conduct electronic document management and conduct other operations online, without the need to generate additional paperwork.
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Let's look at what kind of company this is, what software products it offers, and what you need to pay attention to when working with them.
Nowadays, paperwork is gradually fading into the background, since there is an alternative - the use of programs with which you can organize interaction with government agencies.
And here it is worth mentioning SKB Kontur. What is it and who needs the system?
Basic moments
Let's consider when the company was created and what it offers its users.
What it is?
SKB Kontur is a Russian company that develops software for electronic document circulation, accounting and company management.
The head office of the company is located in Yekaterinburg. During its existence, the company has created more than 10 software products. The main product is Kontur-Extern, which is an electronic reporting system.
The company is currently developing a large information system, which will simplify accounting and systematize reporting in electronic form when there is no need for paper forms.
The company was founded back in 1988. The company develops programs for management and accounting that simplify the interaction of an enterprise with government agencies and contractors.
The internal process becomes more transparent. The company can do without processing unnecessary paper documents.
EDI programs, electronic reports, and portals to ensure information security are also being created.
We list several software products that Contour offers:
| Contour-Normative | What is a legal reference web service for small and medium-sized enterprises |
| Contour-Report PF | The portal, which is used to generate reports in the Russian Pension Fund, is created in the SKB Kontur reporting program |
| Electronic accountant "Elba" | Organization of accounting for small businesses |
| Eureka | Solutions are proposed for determining salaries in the program |
| Diadoc | Implementation of electronic exchange of primary documentation |
| Contour-Salary | With the help of which they automate the accounting of labor and wages in the company |
| Kontur-Personal | Allows you to automate company personnel management |
| Kontur-ZhKH | Used to automatically calculate the amount for housing and communal services |
| Contour-Focus | Performs quick verification of the counterparty |
| Kontur-ASKV | Provides automatic calculation and payment of subsidies and other compensation (used by social protection authorities) |
Functions performed
The goal of SKB Kontur is to relieve company employees from the need to generate paper documents.
For example, using the Kontur-Extern system, reports are generated and sent to authorized bodies - the federal tax authority, the Pension Fund of Russia, Rosstat from any PC that is connected to the Internet.
The exchange is carried out instantly. And this is an opportunity to quickly send documents to partners, suppliers, and remote departments. Access to information is available around the clock, as the system operates online.
The services provided by SKB Kontur solve many problems that every enterprise faces. Services provided:
The circuit ensured the operation of a “single window” in the provision of web services. The work has 3 directions:
The development and development project was implemented on the Microsoft platform.
Normative base
The SKB Kontur infrastructure platform, which is created on the basis of Microsoft technologies, is considered universal, since it is able to satisfy the needs of the enterprise, using telecommunications resources in working with mass clients.
This is how the company presents services in accordance with the requirements specified in.
In accordance with this document, a company with more than 100 employees must represent via telecommunications channel.
Features of the programs
Let's look at some of the nuances that relate to working with software products from SKB Kontur.
To enter the Personal Area, use the phone that was reflected in the questionnaire. That is, representatives of small businesses log into the system using a password that is sent to the phone. 
Photocopies of the following documents are uploaded to your personal account:
- ID cards;
- SNILS;
- applications for a certificate (with a certificate, the client will use the program).
All documents that have been uploaded are checked by employees of the SKB Kontur certification center. The verification will take up to 3 days, after which you will receive an email notification that your application has been reviewed.
If the application is rejected, they return to their personal account and upload all unaccepted certificates again. How to get to your personal account?
After registering in the program, you will be able to automatically log into your Kontur-Extern personal account.
How to install a certificate?
The certificate can be purchased at any regional representative offices of SKB Kontur certification centers.
The certification center SKB Kontur has developed a method for installing electronic signature certificates. All components are installed automatically.
All you have to do is go to the portal and follow the prompts. The service will diagnose the subscriber’s workplace and offer to install the components necessary to work with electronic signatures.
To install an EDS certificate, you should obtain special disks with software from the certification center.
The main goal is to select the necessary components and launch them correctly. Difficulties may arise with this steel.
Some turn to technical support representatives, while others decide to spend money on calling specialists. A diagnostic service can simplify the task.
Carrying out system diagnostics
Thanks to the system, users can independently solve a number of technical problems in the process of applying an electronic digital signature certificate.
For example, a certificate cannot function due to an outdated software. Now to fix the problem, they go to the diagnostic service.
Video: Kontur.Accounting capabilities for 1C users
You will be provided with instructions for further actions. By regularly visiting the portal, subscribers will be able to find out whether a software update is necessary.
Owners of electronic digital signature certificates should not be experts in technical matters. You also don't need to know how to install a certificate correctly.
The diagnostic service will allow clients to avoid difficulties when solving problems, working with the certificate becomes more convenient.
Verification Center
Certification center SKB Kontur is the largest commercial certification center in the country. Since 2003, it has been issuing and servicing electronic digital signature certificates.
More than 2 million certificates have been issued. More than 40 thousand samples are produced every month. All certificates are registered in the unified state register of the authorized federal service.
The certification center is part of a complex of centers of the Federal Tax Service, the Pension Fund, the Social Insurance Fund and Rosstat.
The center is accredited by the Ministry of Communications and Mass Communications of Russia in accordance with the rules on electronic signatures.
The certificate issued by the SKB Contour CA is valid:
Advantages of a certification center:
| The center has numerous service centers | More than 650 representative offices throughout Russia, 210 of which issue certificates for government tenders |
| It is possible to fill out applications | About obtaining a certificate online |
| Regardless of which center the client contacts | The CA will issue a certificate and issue it without delay, since applications are accepted around the clock |
| The certification authority offers Additional services | Setting up ECC, CIPF on subscribers’ PCs, unlimited replacement of certificates that will be lost or if the token breaks, etc. |
| The company guarantees 24/7 technical support | You can ask your question even at night |
| CA Provides the necessary technical protection in accordance with the requirements of FSTEC | And for this you must pass certification and receive class 1G. The certification center has a license that allows it to work with cryptographic information protection tools |
| Infrastructure reliability is guaranteed | — |
Technical support
As already mentioned, technical support is available 24/7. The client can address his question by calling by phone, sending a message by mail, ordering a call back.
The request is received by one of the 200 call center employees. Typically, the duration of the call (and resolution of the issue) takes no more than 7 minutes. The letter is processed within a maximum of 3 hours.
All calls are recorded, and conversations are recorded. This allows specialists to resolve issues more quickly during subsequent calls. The subscriber is identified by TIN, KPP.
Benefits of the program
It is worth noting the following advantages:
- The company offers instant software updates.
- Technical support on the official website is provided continuously.
- Expert webinars are held monthly.
- Consultations are provided by telephone or by e-mail by an expert in the field of accounting and tax accounting for program users.
- Programs are not tied to a PC. This means you can use them anywhere you have access to the Internet.
- Most of the actions of accounting specialists will be automated.
The system is functionally complete and fully complies with the requirements of legislative documents. Adaptation to the request of a specific organization is possible.
Flaws
Although cooperation with SKB Kontur is characterized by many advantages, it is worth considering the fact that certain risks remain.
Difficulties arise especially in the initial stages of work in new remuneration systems. Clients may have many questions. Users complain that while working with the program a number of shortcomings emerge.
For example, if, when updating a digital signature, an employee makes a mistake in saving scanned documents, the program will not allow him to submit the next application.
In this case, you have to take the documents to the office yourself.
Contour.Extern is a web service with which you can prepare and send reports via the Internet to all regulatory authorities Russian Federation: Federal Tax Service, Pension Fund, Social Insurance Fund, Rosstat, etc.
10 reasons to choose the Kontur Extern service:
- Only current reporting forms, because you don't need to track and install updates.
- Sending reports downloaded from any accounting program. And from 1C you can send reports directly using a special module.
- Reports right the first time because the built-in verification system tracks everything possible mistakes.
- Confidence that you reported on time. Confirmation of the date of sending the document comes instantly.
- Always keep abreast of reports, letters or requirements from regulatory authorities, thanks to email and SMS notifications.
- Reports to the inspection of any region, because roaming in Externa is free.
- Reports are safe from fires and viruses, because they are stored on secure system servers and you always have access to them.
- Easy installation of service components using a convenient web disk in a couple of clicks.
- Automatic correction of technical errors in the diagnostic service and 24/7 technical support in any convenient way.
- Access to numerous additional free services: unlimited extracts from the Unified State Register of Legal Entities/Unified State Register of Individual Entrepreneurs, legal reference system, financial analysis, electronic document management with counterparties and webinars on current accounting topics.
Contour Extern - sending reports quickly and without errors:
When reporting to Externa, you can be sure that the report will not be lost and will be delivered on time. It will be accepted the first time - the built-in verification system will track possible errors already when filling it out. And you don't have to install or update anything yourself - everything happens automatically. Technical support will answer any question quickly and competently at any time.
No need to install updates:
Extern updates itself without taking up Internet traffic and your time. Forms and verification systems are always up to date, which means the Federal Tax Service will accept your report the first time.
Monitor the reporting of service organizations:
You no longer need to maintain tables in Excel and put sticky notes on the board - monitor the reporting of service organizations using an interactive table in Externa. The pivot table is compiled and updated automatically based on the reporting history. With it, you can easily figure out when which reports need to be submitted for each organization, and you will be able to see the status of submitted reports.
Receive notifications about requirements from the tax office
Receive requests from the tax office on time and respond to them electronically within the deadlines established by law. This will avoid fines and blocking of your current account.
You can work from any computer by connecting using your login and password. Send requests for clarification to the tax office, receive notifications about changes in legislation, request certificates, reconciliation reports, extracts and other documents.
SMS notification about report submission:
Even if you are far from your computer, the SMS messaging service will allow you to always be aware of what is happening with reports. Just mark in “Settings” those document flows for which you want to receive alerts, and the information will be promptly sent to mobile phone. You won't miss any important changes. If desired, you can easily unsubscribe from the service or enable it again.
Send reports to the Federal Tax Service directly from 1C:
You can prepare and send reports directly from 1C using a free module.
Why is the Externa module convenient for 1C:
- work and submit reports to the Federal Tax Service in a program familiar to you;
- sent reports are available both from 1C and in Externa;
- correct reports directly in 1C.
Receiving an extract from the Unified State Register of Legal Entities and the Unified State Register of Individual Entrepreneurs in one click:
Through Extern you can order an extract from the Unified State Register of Legal Entities in a few clicks and receive open information about the counterparty. In the basic version of the service, you will have access to basic data about any legal entity or individual entrepreneur in Russia.
Before connecting to the Kontur.Extern system, you need to select tariff plan for legal entities, individual entrepreneurs or budgetary organizations.
Each tariff plan differs in the presence or absence of types of government agencies for reporting. Compare rates You can visit the “Compare tariff plans” page.
Also, when choosing a tariff, you need to pay attention to number of required forms tax returns and financial statements, depending on which corresponding reporting packages are provided for each tariff.
2. Filling out the form, transferring information about the organization
If you have any questions, we will definitely contact you, but remember that only as accurate as possible Filling out the form will allow us to process your application as quickly as possible.
3. Bill payment
We send you an invoice for the tariff plan you have chosen and additional services (if necessary) and await payment. Time for crediting money to the SKB Kontur account - 1...3 banking days.
To speed up payment processing, you can send us an email colored a scanned copy of the payment order with the bank's mark on payment.
4. Sending an application for a certificate after payment
After confirmation from SKB Kontur payment your account, we create a form for sending an application for the issuance of a qualified electronic signature (CES), used to work in the Kontur.Extern system. You will need to personally upload colored scanned copies of documents of the person to whom the EPC will be issued (usually the general director or chief accountant).
carried out through your personal account(LK) of the subscriber located at: https://i.kontur-ca.ru/.Draw your attention to!
To work in all services of the Kontur.Extern system, it is recommended to use a browser Internet Explorer
.
To login to your personal account (PA) mobile phone in use specified by you in the application form.
In your personal account you will need to upload colored scanned copies of the following documents:
- Passport(first spread);
- SNILS(insurance number of an individual personal account - pension insurance certificate);
- Application for issuance of a certificate(the application must be downloaded directly to your personal account, printed, signed and uploaded a scanned copy back).
Draw your attention to!
Application for issuing a certificate to you must be saved in paper form. It will be required when signing closing accounting documents.
detailed instructions
information about submitting an application and uploading documents is on the website
Kontur.Extern at: http://www.kontur-extern.ru/support/faq/47/511
(please note the requirements for uploaded files).
5. Verification of uploaded documents by SKB Kontur
The documents you upload to your personal account (PA) are checked by employees of the SKB Kontur certification center. The verification time is from 1 to 3 days. A notification about the consideration of the application will be sent to your email and phone.
If the application is rejected, then you should return to your personal account and upload the unaccepted documents again.
6. Verification of uploaded documents on our part
When approval application, you need to provide us with the original documents uploaded to your personal account to verify the identity of the person receiving the certificate. The addresses of our offices are listed on the “Contacts” page.
Message from skbkontur:“Your certificate is ready to be issued! To install it and configure the workplace, go to the website i.kontur-ca.ru"
7. Installing the Kontur.Extern system using a web disk
The web disk is located at: https://install.kontur.ru/.
detailed instructions for installing the system using a web disk is located on the Kontur.Extern website at: http://www.kontur-extern.ru/support/faq/34/385.
During the installation of the necessary components, you will need to enter the 25-digit serial number of the CryptoPRO license. Serial number licenses will be provided to you by our service center.
After installing all the suggested components, you should restart your Internet browser. Now you are ready to request a qualified electronic signature and install the certificate.
8. Request for CEP and installation of certificate
detailed instructions upon request of the CEP and installation of the certificate, it is located on the Kontur.Extern website at.
The “Questions and Answers” section is intended to help users of the Kontur.Extern system solve the problem that has arisen. The following question categories are available:
We recommend looking for the answer to your theoretical question in the “ Questions and Answers ” section. If the available information is not enough, we suggest contacting technical support using the “Ask a question to a specialist” service or by direct phone numbers - see “Our contacts”.
Diagnostics
To resolve technical errors, a diagnostic service has been implemented. Algorithm for working with the service:
When entering diagnostics, a message may appear indicating the need to install the AddToTrusted utility (or Kontur-Help-KE when using a browser other than Internet Explorer). You need to click on the “Download configuration file” button and install it, wait for the process to complete and restart the browser. This utility will add the necessary domains to trusted nodes and also configure security settings for them.
2. Click on the “Start diagnostics” button.
3. After completing the check, click on the “Perform recommended actions” button.
4. Select all items and click on the “Start installation and configuration” button.
If a root token is used as a key carrier, you should disconnect it from the computer before starting the installation.
5. After completing the operation, select “Run diagnostics again” to check if the errors are corrected. If the problems are successfully corrected, you need to repeat the steps that led to the technical error - most likely, the error has been fixed.
6. If the proposed method fails to resolve the error, you can go through the diagnostics again and send a request to technical support by clicking on the appropriate link.
7. After filling out the application, click on the “Submit Application” button. A specialist will contact you within two hours technical support at the specified number.
"Kontur-Extern" is an online system for convenient submission of declarations to Rosstat, Pension Fund of Russia, Social Insurance Fund and all forms. Within of this service all approved forms of documents are submitted in electronic form, certified digital signature(EDS) in accordance with modern requirements. Clients of the system can work with the service at any time; it is possible to import documents compiled in the user program into Kontur-Extern.
User Installation Procedures
To start working in Kontur-Extern you need to install the system, this requires:
- A license that grants the right to use CIPF " CryptoPro CSP» (This license is included in the digital signature certificate).
- Key carrier Rutoken.
The client receives all this when connecting to the Kontur-Extern system.
Installation instructions for “Kontur-Extern” consist of the following steps:
- System installation. Enter the address https://i.kontur.ru in the browser and agree to the pop-up window offer to install the AddToTrusted program.
- Click on the “Next” button and then click on the “Install” button.
- Request for digital signature. Without a qualified digital signature, working with the system is impossible. Its installation is carried out using the Rutoken key media and an Internet connection.
- Copying a key container. This stage allows you to protect the user in case of damage to the key media. A copy made in advance will allow you to work with the system as usual.
Login
In order for the user to be able to log into the system and “Kontur-Extern” and start working, it is necessary to perform a series of actions that are described below.
First of all, to log into the system and work with it, you must perform the following preparatory steps in sequence:
- The user's computer must have Internet access.
- The key media must be inserted into the computer.
There are two options for logging into “Kontur-Extern”: the user clicks on the shortcut that was placed on the desktop during installation, then enters the address http://www.kontur-extern.ru/ and clicks on the “Login” link , which is located in the upper right corner of the page.
After this, you need to select a region code, which is marked once, when you first log in to the system.
For the Kontur-Extern system, the instructions for working with certificates are as follows:
- After activating “Login”, you must select the correct one on the certificate selection page.
- If an accountant has been using this program for a long time, then there is a large list of certificates for the organization, since the expiration date of the certificates expires every year. To clear the list and delete a revoked certificate, select it and click “Login.” This action will remove the certificate.
When the “Install Components” window appears, you need to select and click “Install Components”
After selecting the certificate, click “Login.”