A fairly common situation is when, during a conversation on a mobile phone, one of the interlocutors cannot hear the other, which makes both parties nervous, especially if important information needs to be communicated.
When faced with a similar problem, many people write off their gadget and think about buying a new one, but this wrong action. Basically, when you can’t hear your interlocutor on the phone, it’s not difficult to fix the problem; it all depends on the source of the problem. What methods to use will be discussed in this article.
To diagnose yourself, take the test. The virtual assistant will identify the problem and tell you what to do.
Have you covered the proximity sensor with your finger?
Correct! Wrong!
In modern smartphones, especially in the entry-level price category, the proximity sensor may sometimes not work or malfunction, causing a lot of inconvenience.
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Did you turn up the volume?
Correct! Wrong!
If turning up the volume does not solve the problem, click the “Continue diagnostics” button.
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When they call you back, can you hear your interlocutor better?
Correct! Wrong!
If it doesn’t help, we continue the diagnosis.
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Did you clean the speaker with a cotton swab soaked in alcohol?
Correct! Wrong!
If it doesn’t help, click the “Continue diagnostics” button.
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The network may be congested, wait 15 to 30 minutes.
Correct! Wrong!
If it doesn’t help, click the “Continue diagnostics” button.
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Has the phone been dropped or repaired?
Correct! Wrong!
If dropped or repaired, the board responsible for playing sounds may be damaged.
If it didn’t crash, click the “Continue diagnostics” button.
Continue >>
Can't hear the other person
What to try first
Cover the proximity sensor with your finger
When you are using a touchscreen mobile phone and cannot hear the other person, the problem may be that your ear is unintentionally muting the microphone. In modern smartphones, especially in the entry-level price category, the proximity sensor may sometimes not work or malfunction, causing a lot of inconvenience.
Try simply placing your hand on the proximity sensor while talking (close the block front camera entirely) and tap on the microphone icon.
Turn up the volume
The simplest method is to try to increase the sound level using hardware keys located on the body of the gadget. Only then move on to other options.
Network is overloaded
This often happens due to network outages, for example, due to bad weather conditions or other radio interference. Call technical service. support from your operator to ask why it is so bad cellular at your location. If the consultant says that this problem does not come from them, then try removing the SIM card, and then reinserting it and repeat the call.
Ask to call back
If you still can’t hear the caller, there is another way to restore sound - it is necessary for your interlocutor to call himself, and for you to pick up the phone. This may work if the reason lies not in mechanical, but in software damage.
Sometimes you can simply not see and turn off the microphone during a call. This is especially true for modern Android and iOS devices. We turn the microphone back on and in 90% of cases this will correct the situation. If this does not help, then you need to reboot the device and make the call again.
Clean the speaker
An extreme option, but sometimes it works. Take a cotton swab moistened with alcohol and gently wipe the speaker of your smartphone. Thus, accumulated dust and dirt will fall out of the sound slots.
technical issues
All the above tips do not always help, since the reason for the lack of volume may be mechanical in nature. We list the damage that causes the microphone to stop working:
- Inside the speaker there is a magnetic coil, the turns of which are connected to contacts on the board. One of these turns may break, leading to failure of the part.
- There are phone models where the speaker is connected to the board via a cable. Such a wire can simply break or come off the connector.
- It is possible that the track on the microcircuit, which is responsible for supplying power to the microphone and speaker, may be erased.
- To convert and transmit sounds, a special microcircuit is provided in the design of the device; it can also burn out or be mechanically damaged after a strong impact.
- The volume button also does not last forever and often breaks when the sound is turned off.
It is possible to carry out independent repairs of such elements, but only if you have the appropriate knowledge. In other situations it is better to refer Cell phones to a service center to restore the functionality of the microphone.
Factory reset
If you have done the manipulations that were noted earlier, but you are still unable to hear your interlocutor on the phone, you can return the cell phone to the factory settings, since software sometimes it can fail. This procedure is performed using the “Settings” menu in the “Backup and reset” tab. Depending on the modification and brand of the telephone, this item may be called differently. After going to the “Restore and reset” item, click “Reset to factory settings”.
We would like to warn you that if your smartphone contains any significant information, photographs, audio recordings or video material, first transfer everything you need to an external drive. Thus, after resetting the settings, you can easily return all content to the device and continue to use it.
The bad news is that if this doesn't help, you will need to android firmware device, which is described below.
Important! Don’t forget your accounts (Google, Viber, Skype, mail, etc.), after the reset they will also be deleted, so remember and write down all logins and passwords for them in advance.
Serious reasons
An even more radical method of restoring the audibility of the speakers is to flash the gadget, because problems can begin due to a software failure of the OS. To perform such an operation, there are many sites where you yourself can find instructions and the necessary utilities for your smartphone model.
True, it is important to understand the intricacies of computer wisdom at least at an intermediate level. Otherwise, almost any cell phone repair service specialist will be able to fix this problem. Bring your gadget and say: “During a conversation, I can hear perfectly well, but I can’t.” Then the technician will know where to start diagnosing.
Conclusion
First of all, you need to correctly and as accurately as possible determine the cause of the malfunction, using all the methods from this article. Since in most cases you can return your phone to full functionality without much effort. If the device is under warranty, then don’t bother, but immediately take it to the service center.
Video
Important! If you are not heard during a call, there is a problem with the microphone. If you don't hear it, that's it. IPhone starting from the 4th generation uses 2 microphones. One of them (the bottom microphone) is located at the bottom end next to the charging/sync connector. The second (top microphone) is located on top next to the headphone jack (iPhone 4/4S) or between the camera and flash (iPhone 5/5S/6). Identifying which of them does not work is very simple. Just check the sound recording in the voice recorder application and in the camera application. (when recording video, the upper microphone is used, and in the voice recorder the lower one)
I can't be heard or can't hear well when talking.
If, when talking on an iPhone, you hear the interlocutor, but he cannot hear you, this is most likely due to the incorrect operation of the microphone, which is located below. It may be clogged with dust, or simply malfunction. Therefore, you can try cleaning the grid, which is located next to the charging connector. If this does not help, most likely you need to change the spare part. It also often happens that during a conversation, you yourself cover the microphone with the hand with which you hold the iPhone during a conversation. In this case, the interlocutor may have difficulty hearing you. To confirm that the microphone is not working, just open the voice recorder application and try to record sound.The iPhone microphone only works on speakerphone.
This is a consequence of the fact that the lower microphone does not work and the upper one works. Try following the recommendations described in the previous paragraph.When recording video on iPhone, no sound is recorded.
If sound is not recorded when recording video, it means that the top microphone is not working. In this case, you need to check whether the bottom microphone and speakers are working. As practice shows, in 90% of cases the microphone needs to be changed, but before that you need to check whether it is covered with a cover or clogged with dust/dirt. To confirm that the top microphone is not working, just turn on the speakerphone when making a call. If the interlocutor cannot hear you when you are talking on speakerphone, this confirms that the top microphone does not work, since for speakerphone that is what is used.This manual is also intended for iPhone 6
How much does it cost to replace a microphone on an iPhone?
You can find out prices for iPhone repairs in the section. You can also order a free diagnostic and our specialists will check all the functions of the iPhone in 10 minutes and answer your questions.Noticed problems with your iPhone speakers? Do you hear a crackling, hissing sound, or has the sound disappeared completely? Macsouls specialists will quickly solve your problem.
Why does the speaker only work on speakerphone?
iPhone 4, 4s, 5, 5s, 5c, 6, 6s, 6 Plus have two speakers - top and bottom. The first is intended for normal phone conversations, and the second is for speakerphone calls, playing music and ringtones. If you can hear the other person only after switching to speakerphone, then you have a problem with the height speaker.
The top speaker can fail for various reasons. Perhaps the most common problem is contamination. If the top speaker hole is dirty or clogged with dust, you can try cleaning it yourself before calling a service center. Use a small soft-bristled brush or a can of compressed air to try to remove any dirt from the speaker opening. If this does not help, bring your smartphone to our service center for a free diagnosis. Usually it takes no more than 30 minutes.
In addition to contamination, the speaker may not work due to a malfunction of the part itself. Perhaps due to mechanical damage, the speaker itself has failed or become disconnected from the iPhone's motherboard. In this case, the speaker will need to be replaced. In our service center This operation will take no more than an hour.
What else can cause problems with the speaker?
Almost any serious mechanical damage can damage the speaker. If you dropped your iPhone and then stopped hearing your interlocutors during a normal telephone conversation, most likely, after the fall, the cable connecting the top speaker became disconnected. It is necessary to disassemble the smartphone and fix the problem by replacing the speaker along with the cable.
Moisture can also be harmful to the iPhone speaker. Since there is a fairly large hole for the speaker in the smartphone body, drops of water can easily get inside. This can happen, for example, when you get caught in the rain, place your smartphone face down on a wet surface, or accidentally spill water on it. In this case, you will need to replace the iPhone speaker and, possibly, the connecting cable.
Macsouls offers customers free device diagnostics, during which a technician will accurately determine the cause of the speaker malfunction.
At our service center, your iPhone will receive professional assistance. Within an hour you will be able to pick up a smartphone with a properly working speaker. We have been repairing iPhones and other Apple devices for eight years now and can guarantee you consistently high quality service.
The more complex the electronic device, the more functionality and capabilities the user has. Modern phones iPhone, representatives of similar devices. But often, due to dirt, moisture, falls, gadgets break, begin to glitch, and other unpleasant situations arise. For example, when your interlocutor cannot hear you, it means that the iPhone 5’s microphone is not working.
In this article, we’ll look at why the microphone on an Apple phone doesn’t work, and we’ll also touch on the topic of non-functioning speakers. We will provide clear answers to questions with instructions and detailed video How to troubleshoot problems yourself.
Why doesn't the microphone work?
Why isn't the microphone working on my iPhone? The answer is not so simple, we will figure it out. With the growing popularity of iPhones, the number of complaints about the quality of the sound recording properties of the expensive gadget is growing. The manufacturer is not always to blame; usually the microphone does not work on the iPhone 7 plus due to dirt and dust that accumulates on the mesh as a result of careless use by the user.
On iPhone phones starting with models 4 and 4S, several devices are installed. This was done for the comfort of the user; the devices acquired active noise reduction systems. Now it is possible to talk without problems in a crowded or noisy place. A system of two recording devices intercepted the noise, processed it to amplify the user's voice, and transmitted the sound to the device's speaker. Thereby greatly reducing the percentage of third-party noise. But you have to pay for comfort, with the increase in the number of mini recording devices in the iPhone, the number of user complaints began to increase that the microphone does not work in the iPhone 5.
- Dust and dirt on the mesh covering the front speaker and microphone
- Loop break
- Software problems
- A recent fall of the device into water, oxidation of contacts and microcircuits
In 80% of cases, if the microphone on the phone does not work well, you need to contact a service center to replace the latter. Usually the cable breaks, or a contact on the board comes off, and the entire assembly has to be replaced. There is nothing terrible, spare parts are not very expensive, and replacing the front microphone on an iPhone 6 takes no more than 30 minutes.
In the remaining 20% of cases, you can try to revive the speaker and microphone on the iPhone on your own, but first you need to determine which of the microphones has stopped working.
Checking functionality
First, you need to understand whether the interlocutor does not hear you, or you do not hear him. If you can’t hear you, the microphone doesn’t work on the iPhone 5s; if you can’t hear, then the speaker on the 6 doesn’t work. Now let’s find out which of the three or two speakers (depending on the phone model) is not functioning. This is done using built-in software.
- To test the main microphone (located next to the charging connector) on iPhone 5, 5S, 6, 6 plus, 7, 7 plus, open the standard “Voice Recorder” application. We start recording, say something into the phone, no need to read the volume of War and Peace, three seconds is enough. Now we turn on playback, if the voice is heard, then the recording device is working in the desired mode.
- To test the top microphone (located next to the iSight camera), you need to open “Camera” and switch to “Video” mode, turn on recording, again, 3-4 seconds will be enough. Plays a video recording; if there is no sound or it is very muffled, then the top microphone is not working.
- You can check whether Siri understands you; if not, then the top microphone is definitely not functioning.
Solution
If you discover a problem where the microphone is not working well on your iPhone 6, it is recommended that you take a number of steps before going to a service center.
- Using a cotton swab, carefully clean the holes of the recording devices.
- We remove non-factory cases, films, stickers, and other accessories from the iPhone 7 case.
- We take out the headphones from the socket
- Remove the charger if connected
- You can try restarting your iPhone, sometimes the problem goes away.
- Trying to install an iOS update
- When talking, pay attention to whether you are covering the main microphone and iSight, located near the camera on the back side, with your hand.
After carrying out these procedures, the microphone on iPhone models 6, 6 plus, 5, 5s, 7, 7 plus should come to life, if this does not happen, you will still have to take the iPhone to a service center, most likely the problem is in the cable or in the microcircuit.
FAQ
Here are examples of frequently asked questions.
During a conversation, the interlocutor cannot hear me
The iPhone microphone located at the bottom of the phone, near the charging connector, does not work. Read above what to do.
I can only be heard on speakerphone
Again, the microphone on the iPhone 5, located at the bottom, does not work. This is what is used for speakerphone calls.
No sound is recorded when recording video on iPhone
This means that the microphone located at the top of the phone does not work on the iPhone 6. Again, we try the steps described above, it often helps.
Siri doesn't understand my commands
The top microphone on the iPhone 7 is not working well, you need to check it. Read the methods above.
I can be seen but not heard on a FaceTime call
There is a problem with the internet connection or the overhead recording device.
How much does it cost to replace a problematic part on an iPhone?
Typically, replacing this spare part is not particularly expensive, up to 1,500 rubles. But if it comes to the microcircuit responsible for encoding speech and recording sounds, then you will have to buy this microcircuit + installation work. This will already cost 3000-6000 rubles. Taking into account the cost of the phone, this amount completely justified.
- Keep your iPhone 5s away from moisture
- Avoid hard drops of the phone, as this will cause the cable inside the device to break.
- Periodically clean the connectors from dust and dirt
- It is advisable to purchase a case and protective film for the screen
Take care of your expensive equipment!
Follow the instructions below if you have problems with your device's microphone. For example, your speech may be unclear during phone or FaceTime calls, or Siri may not respond to voice commands.
You may experience the following issues when making calls, using FaceTime or Siri, or playing back recorded audio on your iOS device.
- Other users can't hear you during a phone or FaceTime call.
- Others have difficulty hearing you during a phone or FaceTime call.
- Siri cannot detect a voice response when prompted.
- When playing recorded audio, the sound is missing or distorted.
Testing the microphone on the device
To determine if the problem is with the device's microphone and not with the program or cellular connection you are using, you need to test all microphones. The microphone location may vary depending on the device model. Information about microphone location can be found on the device page.
iPhone
The iPhone has multiple microphones.
To test the main microphone on the bottom of your iPhone, open the Recordings app and tap the recording icon. Say something into the microphone and press the play icon to play back the recording you made. Your voice must sound clear.
If your voice sounds quiet during a hands-free phone call, make sure the receiver on your iPhone isn't blocked or covered.
If your videos are quiet or Siri can't hear you, make sure the microphone next to the iSight camera (on the top corner of the iPhone, on the back) and the receiver aren't blocked or covered.
iPad
To test the microphone on iPad, record a video using the Camera app, and then play back the recording. You can also make a video or video call using FaceTime to test audio quality.
iPod touch
To test the microphone on your iPod touch, open the Recordings app. Tap the record icon, say something into the microphone, and then tap the play icon to play the recording. Your voice must sound clear.
Reference
If you still have problems after testing the microphone on your device, try the following:
- Disconnect any accessories connected to the headset jack.
- Be careful to keep your fingers clear of the main microphone and the iSight microphone when holding the device or recording video.
- Remove the protective film or case covering the main microphone, iSight microphone, or iPhone receiver.
- Clean any dirt from the microphones or iPhone receiver. For microphone locations, see your device's user manual.
Can't hear the sound on your phone? The tips in our article will help you solve this problem.
With the release of new phone models, it began to replace all existing devices. For a long time now, you can use it to listen to music, play games, watch videos and even work. Unfortunately, it can experience problems when the sound on the device disappears.
The main signs that your phone has a sound problem:
- Complete absence of sound signals.
- Echo, hissing during a conversation.
- Frequent changes in the interlocutor's voice, interruption in voice volume.
- Melodies and signals are heard quieter than before or are not reproduced at all.
To find out what the problem is, you need to check the device. Now you don’t have to go to a repairman; you can do it yourself.
First, check the volume control. It is usually located on the phone body on the right or left side. After pressing the button, make sure that the slider is in the maximum position. The volume in games or when listening to music can be adjusted with this button.
If it doesn't help, move on to the next step. Let's try to look for an error in the device settings.
To do this, you will need to go to the menu on your smartphone. In the "Settings" window, select the "sound" section. Next, select “Volume” and move the slider. These steps will help you adjust your phone volume.
The reason for the lack of sound may be that the speaker is clogged or broken. If the speaker is clogged, it is quite enough to wipe it with a cotton swab or napkin, and then blow it out.
To check if the speaker is working properly, just switch your phone to speakerphone. If the interlocutor can be clearly heard, then the cause of the breakdown is in the dynamics.
Sometimes sound problems cause new ones installed programs. Look at which of the programs you installed last and try to remove them.
As a last resort, you can return the phone to . If even this method does not restore your sound, then the reason lies in the breakdown of the device.
If you lose sound, don't despair. You can try to fix your phone at home. Try the methods described above to find the cause. In this case, you won’t even need to disassemble the device.
But, if you were still unable to correct the situation and get the sound back, the best solution would be to send your phone in for repair.
Dear readers! If you have any questions or comments on the topic of the article, please leave them below.
Noticed problems with your iPhone speakers? Do you hear a crackling, hissing sound, or has the sound disappeared completely? Macsouls specialists will quickly solve your problem.
Why does the speaker only work on speakerphone?
iPhone 4, 4s, 5, 5s, 5c, 6, 6s, 6 Plus have two speakers - top and bottom. The first is intended for normal phone conversations, and the second is for speakerphone calls, playing music and ringtones. If you can hear the other person only after switching to speakerphone, then you have a problem with the height speaker.
The top speaker can fail for various reasons. Perhaps the most common problem is contamination. If the top speaker hole is dirty or clogged with dust, you can try cleaning it yourself before contacting a service center. Use a small soft-bristled brush or a can of compressed air to try to remove any dirt from the speaker opening. If this does not help, bring your smartphone to our service center for a free diagnosis. Usually it takes no more than 30 minutes.
In addition to contamination, the speaker may not work due to a malfunction of the part itself. Perhaps due to mechanical damage, the speaker itself has failed or become disconnected from the iPhone's motherboard. In this case, the speaker will need to be replaced. In our service center this operation will take no more than an hour.
What else can cause problems with the speaker?
Almost any serious mechanical damage can damage the speaker. If you dropped your iPhone and then stopped hearing your interlocutors during normal telephone conversation- most likely, after the fall, the cable connecting motherboard and the top speaker is disconnected. It is necessary to disassemble the smartphone and fix the problem by replacing the speaker along with the cable.
Moisture can also be harmful to the iPhone speaker. Since there is a fairly large hole for the speaker in the smartphone body, drops of water can easily get inside. This can happen, for example, when you get caught in the rain, place your smartphone face down on a wet surface, or accidentally spill water on it. In this case, you will need to replace the iPhone speaker and, possibly, the connecting cable.
Macsouls offers customers free device diagnostics, during which a technician will accurately determine the cause of the speaker malfunction.
At our service center, your iPhone will receive professional assistance. Within an hour you will be able to pick up a smartphone with a properly working speaker. We have been repairing iPhones and other Apple devices for eight years now and can guarantee you consistently high quality service.