Undoubtedly, the face of every poker room is its customer support service. A responsive attitude towards customers, prompt resolution of problems encountered by users and competent, clear answers form a positive image of the online establishment. Contacting the support department in some rooms has long been a real challenge for players, as it does not correspond to the general image of the operator, adding minuses to it in reviews.
The PokerDom support service does not belong to this category, since most poker players from Russia and the CIS countries consider it one of the best. The staff of the poker room were able to achieve this opinion about their work through hard work, proving day after day that the high bar set by management at the start does not decrease with time and the increase in the number of room users.
How can I contact a poker room employee?
Many foreign rooms do not have Russian-speaking support staff, which greatly complicates communication and problem solving. Since PokerDom is actually a Russian online room for a Russian-speaking audience, the complete Russification of the resource and all its services is a completely logical and expected action on the part of the project organizers.
It is vital for every poker operator who wants to succeed in business to have their own support team. Many major poker rooms hire hundreds of people so that their users have the opportunity to seek help 24 hours a day. Pokerdom support service is a community of competent and helpful specialists who can quickly and confidently answer any question you may have.
In what ways is support available on Pokerdom?
In order to quickly and efficiently provide technical support services to its users, Pokerdom provides several communication channels. Their diversity allows not only to reduce the overall load from the flow of information, but also to segment user requests depending on the specifics of the difficulties encountered.
Online chat
This is to quickly understand the situation. You can use it by clicking on the green button in the lower right corner of the main page.
In addition to the standard open line, communication in which is carried out directly through the browser, users can choose the Telegram messenger. In this case, technical support services are provided by a chatbot, although here you can also directly connect with an operator.
In order to simplify and speed up the work of the poker room employees, the application must immediately indicate real personal data (first and last name), and then briefly disclose the essence of the difficulty that has arisen. As a rule, each application is reviewed within a few minutes via online chat. After this time, a support specialist contacts the user, if necessary, clarifies the details and offers the best way to solve the problem.
Feedback from players clearly shows that support pokerdom.com takes a responsible approach to its work and never leaves users in trouble, helping to resolve problems as efficiently and quickly as possible.
Users who prefer this traditional method of Internet communication can always write to the official e-mail of the poker room - . Please note that you can only send a request from the verified address specified during registration, otherwise Pokerdom support will not be able to provide you with qualified, timely assistance. In some cases, the application may be rejected and the account temporarily blocked.
Review of applications sent by e-mail, takes much longer than online chat - up to three working days. There is no need to indicate anything unexpected in the content of the letter: support staff need to know your personal data in the form of first and last name, Pokerdom nickname, a brief description of the problem and its category.
Email is a rather outdated channel of communication with support; online chat and a phone call can solve your problem much faster.
Phone call
Since Pokerdom is a project of a Russian development team, contacting and speaking with support in Russian will not be difficult.
- For users living in Russian Federation , you need to call +78007756471 (free calls within the Russian Federation from all landline and mobile numbers).
- Players from Belarus need to contact the number 882000110249 (free from all landlines, calls from mobile phones are not available).
- Users living on site Kazakhstan, can use two methods at once: by number +778003332648 free calls from all landlines work, with mobile phones calls are not available.
- By number +77172727585 The cost of calls is determined according to the tariffs of local operators.
To ask a support employee a question you are interested in, you will often have to wait for some time, after which the first available operator will answer you. A Pokerdom representative will request your personal data, ask several clarifying questions regarding the problem that has arisen, and promptly offer several solution options.
What problems are most often addressed to Pokerdom support?
Most often, users have concerns and questions about the withdrawal process. At Pokerdom, support is constantly faced with requests from customers who have problems with cashout.
Fortunately, software meets high quality standards, and the cause of problems that arise is far from being due to client bugs. In fact, everything is much simpler: often players are too inattentive and do not burden themselves with the need to study all the conditions for withdrawing money, the main one of which is generating a certain amount of rake.
To reduce the number of similar incoming requests, PokerDom developers took drastic measures. Now in the “Cashier” section and the support chat window there are several reminders that reproduce to users the algorithm for solving cashout problems.
Problems often arise with access to the official Pokerdom website. Most often, this problem is addressed by users from Russia, where Roskomnadzor has recently begun to actively block unwanted online gambling operators.
Unfortunately, support staff are not always able to provide the user with a solution that does not contradict the legislation of the Russian Federation. In this regard, it is better to search on the Internet for alternative ways to get to the site yourself.
Frequently asked questions (FAQ)
So that support staff do not have to constantly answer hundreds of banal questions of the same type, the Pokerdom team has provided a “Frequently Asked Questions” section. You can find it on the official website of the poker room, the link is in the upper right corner of the screen.
The volume of information posted is truly colossal: several tens of thousands of characters contain information about almost all the main game moments. For the convenience of its readers, the FAQ is divided into several semantic blocks and provided with hyperlinks that allow you to quickly navigate through the text canvas.
Here are the main sections into which the FAQ material is divided:
- Creation account(account);
- Software;
- Play for real money;
- Player reward program;
- Types of games at Pokerdom;
- Safety;
- General issues;
- How to remove client logs.
It is necessary to understand that the format of the official website does not provide for a forum on Pokerdom. If, after studying the FAQ, you still have some questions and do not want to write to the support service, you can seek advice from the poker community on one of the popular Internet resources. Of course, poker room employees are not responsible for information obtained in this way.