Cellular operator megaphone how to call. How to directly contact the operator "Megafon"? Councils and recommendations. Alternative methods of communication

For various reasons, the subscriber may need to call his operator and, if you are a Megafon subscriber, then you are undoubtedly interested in this question. If you want to call the operator from a Megafon phone, dial free number 0500. But this instruction is devoted to such a case when you need to call the MegaFon operator from another operator. We will talk about how to call a megaphone operator from other mobile network operators.

Please note that calls are free for Megafon subscribers and for subscribers of other cellular and city operators, regardless of region

Each operator cellular communication has its own internal number for communication with its operator, Tele 2 has this number 611, but you can only get through this number to the operator of the Tele2 mobile network. In order for you to call the Megafon operator, dial +7-926-111-05-00. This number fits to call from anywhere in the world. With this number you can contact the help desk consultants and you can ask them your question. If you are on Russian territory and want to call the Megafon operator, you can call by number 8-800-550-05-00.

How to call a Megafon operator from Beeline

Beeline, like other operators, has its own internal hotline phone number 0611, but, like the above operator, this number only serves to call the Beeline operator from a phone with a Beeline SIM card. So that you can contact the Megafon mobile operator from a phone with a Beeline SIM card from anywhere in the world, dial on your cell phone Beeline number +7-926-111-05-00. If you want to make a call from Russia, then call 8-800-550-05-00. Nowadays everything cellular operators work very closely, so you can easily call from Beeline to Megafon.

How to call a Megafon operator with MTS

With the MTS operator, the situation is exactly the same as with the previous two: the internal MTS hotline number 0890 will connect you only with their consultant and will not allow you to contact the Megafon operator whose consultation you need. To contact a Megafon consultant from roaming and Russia call +7-926-111-05-00 and you will get to the operator that you need. By calling 8-800-550-05-00 you can contact the Megafon operator from any mobile phone from any city in Russia.

How to call a Megafon operator from a landline

To contact the Megafon support center using a landline phone there is a number for calls within Russia 8-800-550-0500. By calling this number, you can contact the Megafon operator and ask him your questions, for example, how to connect the latest.

Please note that in other regions, the MegaFon operator's phone is distinguished by its federal code. Specify information about the number on the official website, in the section "Support - Contacts"

SIM card, number, tariff
- How to unblock a number?
  - If you run out of money on your account and the number is blocked, replenish your balance. The number is activated after the debt is repaid.
  - If you have not used the number for more than 90 days, it may be blocked. To restore the number, contact the MegaFon salon with your passport. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
    Find out if it is possible to restore the number by sending a free SMS from a valid MegaFon SIM to. In the message, indicate the number you want to restore, the full name of the owner.
  - If the number is blocked after losing the SIM card, you can get a new SIM card with the same number for free by contacting the MegaFon salon with your passport.
  - If you have set a blocking, the number will be unblocked automatically on the day you choose to end the blocking.
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- How to get a new SIM card while keeping your phone number?
  Apply with your passport to any MegaFon salon in the Home region, on the territory of which the contract was concluded. You can get a new SIM card for free and continue using your number. The tariff and all terms of service remain the same, it is not necessary to conclude a new contract for the provision of communication services.
  
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- How to keep your number?
  The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, access to the Internet. If you do not use communication services for more than 90 calendar days in a row on tariffs for calls and for more than 180 calendar days in a row on tariffs for the Internet, the subscription fee for keeping the number starts to be charged daily.
  
  In case of non-use of communication services for any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services regarding this subscriber number is considered terminated at the initiative of the subscriber.
  
  The amount of the subscription fee for keeping the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber, is indicated in the description of your tariff. You can find it in the section Tariffs or Archive of tariffs.
  
  If you do not use communication services for more than 90 days with a zero or negative balance of your Personal Account, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application in the MegaFon salon.
  
  If you are planning for a long time (more than 90 days) do not use mobile communication block your number.
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- - Use the service Telephone codes of mobile operators. Enter the one you are interested in mobile number in the search bar and click the "Check" button. Under the search bar, the names of the carrier and the region will be displayed.
  - Dial a team * 629 # . Then enter in any format the mobile number you want to check. Information about the operator and the region will be displayed on the screen.
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- How to renew the contract or change the number?
  You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.
  
  Pick up a beautiful, easy-to-remember number in an online store or in a MegaFon salon.
  
  The cost of the room depends on the class of the room: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the Number Selection service.
  
  The service operates in two modes:
  - one-way: the caller will hear the message "The subscriber's device is turned off or is out of network coverage";
  - two-way mode: the caller will receive an SMS with your new number.
  In any mode, you will receive an SMS with the number of the person who called your previous number.
  
  The service does not work if the balance on the old number is negative or zero, and also if the old SIM card is blocked.
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- What do I need to determine the numbers of the callers?
  To do this, you have the Caller ID service, it allows you to determine the numbers of those who call you. The service does not require connection and there is no subscription fee.
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- Why didn't I get a number?
  The number may not be determined if the caller has activated the AntiAON service. Also, the numbers of clients of other operators or MegaFon clients of other branches may not be determined.
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Services, options
Mobile Internet
- What to do if the mobile Internet does not work or the speed has decreased?
  1. Check your balance and replenish it if necessary. To check the balance, type the command * 100 # or go to your Personal Account. The Internet works only with a positive balance. If you recently topped up your account, wait a few minutes for the Internet to work again.
  2. Check the rest of the internet package. Open the MegaFon application or go to your Personal Account and in the "Services" section, select Service package balances. If the included volume of the Internet is over, connect one of the options to extend the Internet.
  3. Check if your Mobile Internet service is connected by typing the command * 105 * 4 * 4 #
  4. Make sure you have Data Transfer enabled. You can check this in the settings of your smartphone or tablet in the "Data connection", "Data connection" or "Mobile network" section (the name may differ in different devices).
  5. Reboot the device (switch off and on).
  6. Turn off Wi-Fi on your smartphone / tablet (when using a router from MegaFon, Wi-Fi must remain on).
  7. Move the SIM card to another device. If on another device Mobile Internet also does not work, contact the nearest MegaFon salon with an identity document to replace the SIM card. When replacing the SIM card, the phone number will not change, the service is provided free of charge.
    To find out the address of the nearest salon, open the MegaFon application.
  8. When using the Internet via a modem/router: Reinstall the MegaFon Internet application, try connecting the modem/router to a different USB port on your computer, update your modem/router software. Latest Versions software you can download for free in the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.
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- What is 4G+, how to start using it and how does the transition from 2G/3G network to 4G+ happen?
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- How to top up an account?
  Choose any convenient way:
  1. Top up your account with a bank card or electronic wallet in the Payment section.
  2. On home page In your personal account, you can replenish your account, as well as the account of another Megafon subscriber, with a bank card.
  3. Set up Autopayment yourself in your Personal Account on the website or contact a specialist in the MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
  4. If it is not possible to pay right now, use the Promised payment service.
  5. Another MegaFon subscriber can transfer money to you from his account using the Mobile transfer service. To send a request to another subscriber, use the free Pay for me service.
  6. If you are a client of Sberbank and your bank card is tied to a phone number, specify the required amount in an SMS and send it to the number or use the Sberbank-Online application.
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- How to stay in touch with a negative or zero balance?
  - For what period can I get the details?
    You can order one-time detailing for one or several days, periodic - for a calendar month or receive a summary of all accruals and payments on a monthly basis.
    
    Your details are stored for 36 calendar months (even after termination of the contract).
    
    If you have activated the "Periodic bill detailing" service, then a detailed report is sent to your email once a month (approximately the 10th of each month). You can get the report at next month after connecting the service.
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  - Why can not all information be indicated in the detail?
    The subscription fee is charged in accordance with the Subscription Terms.
    
    To find out which subscriptions are connected, go to your Personal Account, select the "Services and Options" section, the "My" subsection, which will display a list of subscriptions connected to your subscription number
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  - How to unsubscribe?
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  - Can I listen to the recording of my telephone conversation?
    MegaFon does not record calls from subscribers.
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  - How to set up call forwarding?
    You can set or cancel call forwarding in the phone menu or in your Personal Account. See the terms and cost of setting up call forwarding on the service page.
    
    If the set call forwarding does not work, check if there are any restrictions on your number and if the number is correct.
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  - What is VoLTE technology and what do you need to use it?
    The service is available to MegaFon subscribers on all tariffs, it is provided both in the Home region and in roaming.
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  - - You have automatically activated the service I got a call from S . You will receive a notification in the form of a missed call from the person who tried to reach you, indicating the time and number of calls. The service is free.
    - Activate the Who called+ service. You will receive SMS about a missed call or voice messages on the answering machine. When “Who called+” is connected, the “I got a call from S” service will automatically turn off.
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- Emergency help
  - How to call the emergency service?
    Single call number emergency services:
    
    1 - Fire Service;
    
    2 - police;
    
    3 - emergency;
    
    4 — emergency service of the gas network.
    
    Emergency phone numbers:
    
    Emergency - ;
    
    Calls to emergency numbers are free. You can call if there is no money on the account, and even from a phone without a SIM card.
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  - What should I do if my phone is lost or stolen?
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  - How to protect yourself from scammers?
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  - How are emergency communications services provided?
  - Who to call with questions about coronavirus and quarantine?
- Roaming
  - How to use communication services while traveling in Russia and around the world?
    When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.
    
    When you leave for other countries, as well as for the Republic of Crimea and the city of Sevastopol, where there is no MegaFon network, you need to make sure that you have activated the Roaming service. It is needed so that you can use communication services in the networks of other operators.
    - 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
    - Personal account or MegaFon application;
    - contact the MegaFon salon with a passport.
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  - How to connect and disconnect services in roaming and spend less at the same time?
    The easiest and most convenient way - mobile app"MegaFon" or Personal account. You will be able to check the balance, enable or disable services and options, order itemization of expenses and ask a support question in the chat.
    
    In roaming, you do not need to change the mobile Internet settings.
    
    Note!
    
    Some phones may restrict data roaming. Go to settings and check if mobile internet is enabled while roaming.
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  - Why is my mobile internet not working while roaming?
    - Not enough money in the account. Check the balance and replenish it if necessary.
    - The phone cannot find the network.
      Try restarting your phone and select the network manually. Go to the settings, find the item "Network selection / Operator", select "Manual" or deselect "Automatic". Select a network from the proposed list. When the phone connects to the network, Internet access will appear.
    - Data roaming is disabled in the phone settings.
      Go to settings and check if mobile internet is enabled while roaming.
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Each subscriber of a popular Russian mobile provider needs to know which number to call the MegaFon operator to get professional advice and resolve any issues regarding changing the SIM card settings. Today, MegaFon provides round-the-clock telephone support to its customers, regardless of whether they are located within the country, in neighboring countries or on distant continents.

In the article:

The Internet assistant Tariff-online.ru will tell you in detail which number to contact the Megafon operator, depending on your location and the functionality of the device. We will also describe in detail alternative channels for obtaining advice from MegaFon help desk specialists, so that you can always be provided with qualified assistance in any life situation. Do not forget to indicate a small list of ready-made solutions that will help you quickly get necessary information without the need to contact a specialist provider.

MegaFon operator numbers

The cellular company MegaFon has at its disposal several communication lines with separate numbers, which are designed to provide round-the-clock consulting support to all subscribers of the provider without exception. At the same time, telephone communication channels are conditionally divided according to their functional purpose:

for mobile phones with a MegaFon SIM card;
for any cellular and city phones;
for calls from roaming.

Now let's take a closer look at which operator's phone number you need to use in a given situation.

What is the Megafon operator number for free calls from a mobile

For owners of mobile and tablets with installed MegaFon SIM-cards, a single free number 0500 is provided , which operates throughout Russia and will help to effectively solve the following issues and problems:

change phone settings;
switching to another tariff plan;
number blocking;
obtaining information about promotions and bonuses;
setting up the Internet and equipment;
itemization of expenses;
connection and disconnection of services;
checking active paid subscriptions, etc.

If you regularly forget which MegaFon operator's toll-free number is used to quickly dial the help desk, the site's mobile assistant advises you to set up the phone 0500 to speed dial, or at least add it to the list of subscribers of your device as “ MegaFon Help”, “MegaFon Support”, “Call to operator" or under some other common name.

Please note that if you call the MegaFon operator at 0500 for free , you should not expect a direct connection with a "live" consultant. The provider's call center offers to first use the help of a virtual assistant with a voice recognition function. If you still want to speak with a specialist in person, you must voice the command I want to contact the operator or immediately after greeting the answering machine, press the key 0 . It is important to consider here that the average connection time with a "live" operator of the Megafon help desk at 0500 is 10-15 minutes. This is due to the constant high workload of the hotline.

What number to call the MegaFon operator from other mobile and landline phones

If you are the owner of a Beeline, MTS, Tele2 or Yota SIM card, you can quickly contact the MegaFon operator using the universal number 8 800 550 05 00 . This phone support works around the clock and is available in all regions of Russia, but at the same time it provides for standard call charges for subscribers of other providers. At the same time, call the call center to the number 8 800 550 05 00 from mobile MegaFon is not charged.

Please note that the number is 8 800 550 05 00 is the only way to directly contact the Megafon operator using a landline phone. Call billing is also carried out on a general basis.

What number is intended for calls from roaming

The provider is trying to provide high-quality communication and provide comprehensive support to its subscribers who travel abroad. To date, MegaFon roaming is available in almost two hundred countries around the world. To make a free call to a MegaFon operator from abroad, you should use a separate phone +7 926 111 05 00 . In addition to the absence of call charging, the feature of this reference service is the minimum waiting time for connection with a "live" consultant and highly professional assistance in all aspects of communication. In addition, the operator provided a number of numbers for targeted dialing of subscribers from abroad to their regional offices (see table).

You should be aware that the international number for calls to the MegaFon call center +7 926 111 05 00 can also be used by subscribers of other operators who are located within Russia. In such a situation, payment for communication is carried out at the inter-network tariffs of Beeline, Tele2, MTS, Yota, etc.

How to contact the operator without a call

MegaFon subscribers can call not only the operator by calling 0500 , 8 800 550 05 00 or +7 926 111 05 00 , but also get comprehensive help using:

reference SMS service;
Viber messenger;
functionality of the Personal Account;
official groups in social networks;
email request.

SMS consultation

This is a very simple and convenient way to get help from a MegaFon specialist. All you need is to write a question in the body of a text message and send it to the already familiar number 0500 . The operator's response will also come via SMS within 5-10 minutes. If the problem requires a detailed answer or direct intervention of a specialist, he will call back personally.

It is important to consider here that SMS messages to the number 0500 are free on the territory of Russia, but are paid at roaming rates when traveling in foreign countries.

Call to MegaFon operator via Viber

The provider offers owners of smartphones and tablets a convenient opportunity to solve problems in a chat via the Viber for MegaFon messenger. To do this, just go to the provider's website and download the utility in the version for Android or iOS. The main advantage of this technology is the quick response of the consultant and the possibility of obtaining high-quality assistance in real time.

Technical support in the Personal Account

Online service Megafon Personal Account is a multifunctional client environment for self-monitoring and changing number settings. Each MegaFon subscriber can log in to the site by going through a simple registration procedure:

open the address of the registration form of the service lk.megafon.ru/login/ in the browser;
enter in line " Phone number" own (with the initial digit +7 or 8 or in 10-digit format);
dial the USSD combination * 105 * 00 # on the phone to request an SMS message with a numeric password to enter the service;
enter the code from SMS in the field “Password”;
activate the "Login" button.

Please note that sometimes the USSD command * 105 * 00 # may not work and then you need to use an alternative request * 105 * 01 # or send an SMS message with the text 00 to the number 000105 .

To contact the operator through the Personal Account, you need to go to the main menu of the service and select the sections Support and Contact Support. Immediately after these steps, a chat start window with an online consultant becomes available. To communicate with the Megafon operator, it is enough to briefly describe the problem that has arisen and start a communication session with the provider's specialist by clicking the "Ask a question" button. Here is the section " Frequently asked Questions", which contains optimal solutions and answers for the most common MegaFon communication problems.

Please note that the operator offers mobile version Personal account - the MegaFon application, which is also equipped with the "Support" section and is available on Android, Windows phone and iOS.

Communication with the MegaFon operator through social networks

Getting support from MegaFon in the provider's official groups in various social networks and collective blogs is becoming increasingly popular (see table).

The indisputable advantage of such a communication channel is not only the ability to quickly resolve the issue by a MegaFon specialist, but also high-quality assistance from other subscribers registered in the operator's group.

Written request to MegaFon support service

This method of communication with the operator is suitable for subscribers who do not need an urgent response from a consultant. The response time to a written request can be up to 24 hours, but no more. To ask a question, the user must activate the "Support on the operator's website" section and select the "Write to us" option. A special form will open in front of the subscriber, in which you need to specify:

topic of the appeal ( Ask a question to a specialist);
MegaFon phone number in 10-digit format (without initial digit +7 or 8);
Name of the owner of the SIM card;
the issue that needs to be addressed;
own name;
valid e-mail to receive a response;
contact phone number for feedback;
6-digit digital code from the picture (protection against bots).

Next, click the Send button. Please note that some data in the table may be duplicated, such as the name of the owner of the number and the name of the person who makes the request. In addition, the form is equipped with the Attach file option, which will allow you to attach documents or images necessary to quickly resolve a problem with communication, tariff settings or finances.

Ready solutions

We have already mentioned that on the operator’s website in the “Support” section there is a special archive “ Frequently asked Questions", which is sorted by topic and allows you to quickly find effective solutions to many problems related to number settings, tariff, services, etc. In addition, we provide you with a special table with the most popular MegaFon USSD commands (see table).

USSD request	What is it needed for?
##002#	declining call forwarding
*#06#	find out your IMEI
*100#	balance check
*105#	menu of the Personal Account "Account and Services Management"
1051*4#	my latest payments
1052041#	voluntary number blocking
1052300	cost itemization order
1056#	receiving MMS, WAP, GPRS settings
*106#	management of "Promised payment"
*115#	actual bonuses
133amount*subscriber number#	mobile transfer to another number
*139#	roaming data
143subscriber number#	balance replenishment request
144subscriber number#	call me back (beacon service)
*205#	my current rate
*505#	list of connected subscriptions
*512#	recent write-offs from the balance
*558#	the rest of the packages of minutes, traffic, messages
*583#	list of connected services
*669#	all expenses in the current month

Pay special attention to the very important and useful USSD command * 526 # , which will allow you to instantly unsubscribe from all promotional SMS and annoying paid content.

Finally

The online assistant site hopes that our article has provided all the necessary answers to the question of which Megafon operator number to use to call the call center from a mobile or landline phone. To better understand the rather extensive review material, be sure to check out the special video tutorial on this topic.

Video: what number to call the Megafon operator

At the end of the article, I would like to remind you that there are situations when it is impossible to remotely fix this or that problem with mobile communications. Here you need to go to the "Map of salons" page on the provider's web resource, find its nearest office and use the practical help of a specialist. In addition, you can find out the address of nearby salons through a separate USSD request * 123 # .

Even the simplest and most understandable tariff can cause a lot of questions that require clarification. Therefore, high-quality communication with the support service is the most important basis for any high-quality service. But in order to get advice and explanations, you need to know how to call a Megafon operator from a mobile phone. It does not hurt to remember about alternative methods of contacting the contact center.

In 2020, there are many various ways connections with specialists. Subscribers are required to choose between:

calls to service numbers;
official site;
personal account;
SMS messages;
social networks;
visiting the nearest branch of the company.

Each option mentioned is convenient and accessible, and the final choice that the user has to make should depend on his desires and capabilities.

Free call to Megafon operator

The easiest way to contact support staff is to use the short number 0500. It is free, but only Megafon clients will be able to use it. It is not available to subscribers of other mobile companies.

Additionally, you must remember that first the caller will have to listen to the information message of the system. Perhaps it will help to understand the current situation without the intervention of specialists.

How to call the Megafon operator directly: number

In order not to listen to the robot and contact the consultants directly, you need to dial 88005500500. The call is free only for Megafon subscribers, the rest should rely on the standard call cost that applies to their tariff plan.

This number is suitable for customers of any mobile companies and fixed phones. It is a universal means of communication with support.

How to reach the contact center in roaming

For lovers of travel, a separate room has been developed. Those who are abroad will have to dial +79261110500 . This phone has a number of significant advantages that will please every caller:

communication is provided free of charge;
waiting time is minimal;
explanations are short, concise and clear.

Such advantages are associated with the importance of obtaining quality assistance for those who find themselves in a difficult situation abroad.

Sending SMS

An interesting option for getting help is to send SMS messages from your mobile. To do this, enter the short number 0500 in the recipient field, and the text of the message may be different. The main thing is that it contains complete information about the difficulty that has arisen, since only in this way will specialists be able to give a reasonable, accurate answer. Sending SMS also does not require debiting money from the balance, but receiving a response takes some time.

Personal Area

An excellent source of information is Personal Area subscriber. It is convenient for those who can not get through. It contains all the necessary information to clarify the terms of tariffication. There is also a convenient service for managing connected services. In addition, the personal page is equipped with feedback, which allows you to receive instant advice and tips. But it is preferable for the user to independently solve all the difficulties that arise.

Official site

Only registered users can access your personal account. The registration procedure is distinguished by its simplicity, but those who do not want to start a personal page should use a special form on the official website. To ask a question, you will have to specify the last name, phone number and contact information. In this case, the surname and may differ from those mentioned in the appeal. The response is emailed within 24 hours.

Social media

A great way to deal with the difficulties that have arisen is to use social networks. Now almost every person has an account, so this approach is accessible. But you can write messages only in the official communities of the mobile operator, since only employees who are competent in communication services and have the necessary information work here. Separately, it is worth mentioning the fact that in order to get the exact correct answer, it is necessary to provide the most complete information about the problem and the subscriber's number.

Company office visit

In the most difficult situations, when it is not possible to figure out how to call a Megafon operator from a mobile phone for free, you should visit the nearest office of the cellular company. Employees working here will advise visitors and share with them any necessary information.

The only mandatory requirement that all applicants must comply with is the need to have a passport. Without it, you should not count on full-fledged help. But some support will be provided in any case.

How to contact Megafon support service

Every modern mobile company is trying to transfer its customers to self-service. But emerging difficulties and unforeseen situations require the creation of a contact center.

Each user is able to make a call, regardless of the region of connection and residence of the client. The quality of assistance is equally high in Moscow and in other regions. The main thing is to correctly explain the exfoliating situation and ask clear, simple questions.

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