Quite often, home Internet users from Rostelecom or another provider are faced with a situation where the connection suddenly drops. Yesterday everything worked, but today I can’t get online. To understand the causes of the malfunction, and, if possible, eliminate it, you need to see if all the indicators are lit on the Router. Almost any problem that causes a lack of Internet is accompanied by one of the lights on the device starting to glow red.

If a red light is on on a Rostelecom router, this does not necessarily mean a mechanical failure of the device. It is possible that the problem is quite simple, and the subscriber himself can fix it. To understand the possible reasons, you should look at which indicator has changed color and which icon is shown under it.

New Rostelecom technologies, using fiber optic cables, have significantly improved the quality of communication. If the user has such a connection, the red LOS light on the router is on (or blinking, depending on the modem model), and the indicator labeled PON is not lit at all, this means that the signal is lost due to problems on the line. This situation cannot be corrected on your own. The only thing that can be done is to check whether the cable is inserted well into the connector of the Rostelecom router. Sometimes it happens that one of the family members may accidentally touch the wires, and they jump out of their sockets. If no problems are found in this area, only specialists can fix the problem. To leave a request to call Rostelecom employees, you need to call 88001000800.

It very rarely happens that the power button on the modem changes color, with which the device starts. Many people are interested in why the red light on the router is on if it is connected to the network and electricity is supplied to it? This problem occurs in two cases:

1. The power supply is faulty. To check this option:
   • switch the device to another outlet;
   • try to attach a new block.
2. The installed router firmware crashes. The firmware can crash in several cases:
   • due to problems with connecting wires;
   • due to power surges;
   • due to human intervention in system parameters.

Some router models have the ability to install new firmware. You can find out more about this possibility on the device manufacturer’s website.

Why the dog on the Rostelecom router does not light up

The most common problem on Rostelecom routers is the indicator that lights up red - Internet, which is represented on the device by a special symbol @ (dog). The main reasons for this failure are as follows:

The ISP cable is disconnected from the device

If the wire is not inserted into a special connector on the back panel of the modem (labeled INTERNET or WAN), then the router will not be able to establish a connection. The same problem occurs due to cable fractures. If the user is sure that the cable is connected correctly, it is important to check its entire length for damage.

Error in connection settings

The initial installation of equipment for connecting to the Internet requires entering the provider settings into the system parameters of the device. This allows you to enjoy uninterrupted communication in the future. If for some reason the settings are lost, the device cannot connect to the Internet, and as a result, the Internet light turns red on the Rostelecom router. To fix the problem you need to:

• go to the router settings (open the address 192.168.1.1 in any browser);
• enter your login and password (listed on the back of the modem);
• Check the parameters and, if necessary, enter the correct data.

The parameters for each connection type and router model may differ slightly; to clarify the information, you need to call the contact center operator.

Technical work at the operator's service

It often happens that the Dog light does not light up green on the Rostelecom router due to temporary failures in the provider’s service. In order to fix the problem, just call the operator and tell them at which address the Internet does not work. Rostelecom specialists fix network problems quickly enough. Since the company is constantly striving to improve the quality of service, providing stable communication to its customers is their main task.

Arrears in payment

To use Rostelecom services, you are required to pay a monthly fee according to the tariff plan. If the subscriber forgot to top up the account, the connection will be suspended. And the Dog indicator will light up red. To fix the problem you need to top up your balance. You can find out the payment amount:

• on the company's official website;
• in the subscriber’s personal account;
• by calling the customer service hotline.

Which indicators should be on?

To monitor the operation of the router, and to understand in the event of a malfunction what the problem may be, it is important to know which indicators should be lit and what the icons under each light mean.

Indicator	Value/color
PWR (Power)	Powering the device. When turned on, lights up green.
SYS (STATUS, Status)	Responsible for system settings. If everything works, it blinks green.
INTERNET, WAN (Dog)	Indicates that there is a connection. Constantly glows green..
LAN (1 to 4)	LAN indicators. Green light constantly if the network cable is connected.
WLAN	A flashing green color indicates an established WI-FI connection.
DSL	Establishes a connection with the Internet provider. If the light is blinking, synchronization is in progress, if it is on, the connection is established.

Attention! Depending on the router model, the name of the light bulbs may differ.

How to solve the problem

Based on all of the above, in order to find the reason why the Dog or other light on the Rostelecom router does not light up and troubleshoot the problem, you need to:

1. Inspect the device for mechanical damage.
2. Find out which indicator is not flashing or not lit green.
3. Try rebooting the modem.
4. Check that the wires are connected and that they are not broken.
5. See if the service has been disabled for non-payment.
6. Call the hotline to clarify the date of technical work.
7. Reset the router to factory settings and set the parameters again.

If none of the methods solve the problem, you should seek help from specialists. To call a technical worker, you need to leave a corresponding request. You can do this:

• on the website rt.ru via chat with an operator;
• by calling the contact center 8800100000;
• in any of the offices.

Home Internet users from Rostelecom occasionally wonder why the red light on the modem is on and what problems this may indicate. Router malfunctions can cause significant harm, causing negative emotions from the inability to work or have fun online. Serious damage to the device will lead to a complete loss of functionality and, accordingly, to. To understand the steps necessary for self-repair, you first need to find the cause of the breakdown. If possible, the service center specialists will also ask you to report it when sending the device for service.

The red indicator on the modem is on: possible problems

A common cause of possible malfunctions may be problems on the provider's side. They are usually caused by scheduled maintenance or failure of service equipment. In such situations, users will not be able to handle the problem personally. The only thing that can be done is to wait until the operation of devices on the provider’s side normalizes.

On a Rostelecom router, the red light may be on due to the influence of factors such as:

• mechanical damage to the modem structure;
• incorrect configuration or reset of all tasks;
• fluctuations in power grids and limited Internet access;
• overheating of some router parts (observed only in samples that have been in use for a long time and need to be replaced).

Attention! Internet users from Rostelecom who are wondering why the red light is on on the router should contact support for help to find out exactly why and what to do next.

You can call the support service using the hotline numbers, available 24 hours a day.

If the red light on the modem comes on after sudden voltage changes, there are two possible solutions to the situation. The most likely failure is a wiring problem. In this case, you will need to partially or completely replace the contact wires, which is quite problematic to do at home.

The second option is the combustion of important elements, for example, the power supply. In this case, the red light on the Rostelecom modem may not light up at all or slowly fade out. The solution to this problem most often lies in complete .

Algorithm of user actions when troubleshooting

To achieve an effective result, you usually need to carry out a number of simple operations:

• if the router is old, disconnect it from the network and wait a few minutes (the components will cool down, after which you can safely continue working);
• If the red light on the Rostelecom modem is on, reconfiguring the device or returning to factory settings may help.

The settings are activated only after the modem is rebooted. If you performed all the operations correctly, then the green light on the Rostelecom router will turn on instead of the red indicator. This LED indicates that the modem is in good working order and the connection has been successfully established.

If you are afraid to re-configure yourself, do not take risks and call a specialist for help. An experienced technician will find out the cause of the failure and do the necessary work with a quality guarantee.

The question of why the red indicator is on on the Rostelecom router has several possible answers. Lost software settings can be corrected using prompts in the interface. Hardware breakdowns require a professional approach and replacement of parts in the structure itself. Remember that the outcome of the situation depends on its complexity. If you are not confident in your abilities and knowledge, call technical support and have a technician come to your home.

Readers often ask me for help and advice in setting up WiFi, and one of the popular questions is what does it mean if there is no Internet and the router has an orange light next to the WAN icon? On TP-Link routers, the orange indicator is additionally made in the form of an illuminated icon-symbol of an Internet connection, which means that the problem is with it.

Possible reasons for the orange WAN indicator to light up

In earlier models, the LED could be green, but when a connection failure occurs, it does not light constantly, but blinks.

The solution to the problem discussed in this article will only apply to the case when the router lights up orange (or red, or flashes) after inserting the cable from the provider into - normally it should be constantly lit green, which indicates that there is no connection to the Internet. If, after connecting the cable, the router does not light up any “lights” at all, then this is a completely different problem.

So, there may be several reasons for the lack of connection.

Let's take a closer look at each of them. We cannot influence the first one in any way - breakdowns in the provider’s equipment or line breaks occur regularly even with the most stable Internet service providers. Therefore, if you did nothing, and the orange light on the router came on by itself, the first thing I recommend is to call the support service and find out if there are any breakdowns or if they are carrying out technical work.

Orange indicator due to incorrect settings of the TP Link router

The second reason is that the configuration for connecting the TP Link router to the Internet has gone wrong. In general, when you turn it on for the first time, the orange indicator lights up until you insert the cable into the WAN port and enter all the settings for connecting to the Internet. If you didn’t know, after installing the router, the Internet will not work on its own (unless the type of connection to your provider is dynamic IP) - for it you need to enter the data that is specified in the service agreement. Once entered correctly, the color changes to green.

Orange signal on the router due to binding by MAC address

If this does not happen, but you are sure that you did everything correctly, then the obvious option is that the provider binds the MAC address of the computer to your account. That is, you bought a new router, and now, instead of the computer’s network card, another device with a different physical (MAC) address “communicates” with the service provider’s equipment. More responsible providers inform users about this - for example, when I change the router, when I try to open any site, a message appears saying that I need to restart it for a new connection.

There are two options to solve the problem:

• Call support and tell them that your computer has changed
• Make the PC with built-in router tools.

The second option is preferable. I talk in detail about how to do this in separate articles for each manufacturer - select your company from the menu of our website and read.

The orange light is on due to a program failure or WAN port failure

If the orange indicator suddenly lights up - the Internet worked yesterday, but today it doesn’t, and the provider says that everything is OK, then you need to think about why this happened. The first thing that comes to mind is that due to a power surge, all the settings on the router were lost. In the future, to avoid this, connect it only through a voltage stabilizer.

In order to return everything to its original state, the easiest way is to use the “Reset” button on the router body. Then log back into the admin area using the login and password indicated on the label on the bottom of the router case and configure everything again.

Finally, no one excludes a breakdown inside the WAN connector or on the router chip. These are the thoughts on fixing the problem of the orange indicator on the router - it seems like I didn’t miss anything, but if you have anything to add, write in the comments, we’ll figure it out together.

Not long ago, I came across an ADSL modem D link DSL-2500U, I thought why not write an article on the topic of connecting to the Internet via an adsl modem. This model is most popular among home networks, and is just suitable for a universal example.

This article will help you connect your ADSL modem to the Internet yourself, without calling a specialist.

I'll say a few words about this model...

• The ADSL DSL-2500U router provides an inexpensive, high-performance Internet connection; its cost ranges from 800-1000 rubles.
• Includes the security functions required today (firewall against hacker attacks) and QoS (Quality of Service) technology aimed at more efficient data transfer.
• Equipped with an Ethernet LAN port that can be connected to a computer or router to share broadband Internet access with other users.
• The high-speed ADSL2/2+ interface allows you to accelerate the Internet to 24 Mbit/s for the downstream stream, i.e. on downloading from the Internet, and up to 1 Mbit/s for the upstream data stream, i.e. data sent by our computer to the network.

This concludes the review of the capabilities of the ADSL DSL-2500U modem. Actually, what else is needed for a simple Internet connection.

Connecting an adsl modem (universal instructions)

1. Connect the modem to the computer’s network card using a network cable (usually blue with RJ-45 connectors). We connect the modem to the network. We connect a telephone line to the telephone jack (RJ-11) on the modem.

2. Check the local network connection. Open the Start menu, enter “View network connections” in the search field (this is the easiest way to open a window with network connections) and click on the View network connections link in the list.

In the network connections window, select Local Area Connection and open the context menu, in it click on the Properties link. In the Local Area Connection Properties window, select the Internet Protocol Version 4 (TCP/IPv4) component and click the Properties button. In the Internet Protocol Version 4 (TCP/IPv4) window, on the General tab, make sure that the Obtain an IP address automatically and Obtain a DNS server address automatically are selected. Click on the OK button.

Local Area Connection - Properties

3. Open the browser, in my case it’s Firefox, and enter the URL (http://192.168.1.1) in the address field to access the modem via the web interface. In the Authentication window, enter the Username - admin, in the Password field - admin (they are given in the technical documentation for the modem).

4. If the Username and Password are entered correctly, you will be taken to a new window and taken to the Quick Setup page. Now we will configure the modem in router mode, this means that the connection to the Internet will occur automatically when the modem is turned on.

In the Quick Setup window, if you switched to it automatically (otherwise, click on the Quick Setup section in the menu on the left), uncheck the DSL Auto-connect parameter, we will set the ATM PVC parameters manually.

5. Set the parameters in the VPI and VCI fields. It's best to check with your provider as they vary from region to region. In my case, these are parameters 0-35 (Murmansk region, MELS Telecom provider), the remaining parameters are left unchanged. Click on the Next button.

6. In the next Connection Type window, from the proposed list of protocols for IP, select PPP over Ethernet (PPPoE). Set the Encapsulation Mode parameter to LLC/SNAP-BRIDGING. Click on the Next button.

7. In the PPP Username and Password window, enter the login in the Username fields, and the password in the Password field. They are given to us by the provider after concluding a contract for broadband Internet service. Check the box next to Keep alive PPP connection. The remaining parameters can be left as default. Pay attention to the MTU value, it should not exceed 1500, it is better to set 1492. Click on the Next button.

8. In the next Network Address translation Settings window, set the security parameters. Check the boxes next to Enable Nat and Firewall. We leave the remaining parameters unchanged at their default settings. Click the Next button.

9. In the next window of device settings (Device Setup), leave all parameters unchanged and click Next.

10. In the final WAN Setup –Summary window, all that remains is to check whether all parameters are set correctly. Click the Save/Reboot button.

The modem will reboot, after which the parameters we set will be saved. The DSL Router Reboot window will notify us about this. There is no need to interrupt this procedure; you need to wait until the modem saves the parameters. Typically this takes about 1-2 minutes.

After rebooting, the modem will automatically open the Device Info page, where information about the DSL connection will be provided. If all fields of the table are filled in, it means that the parameters are set correctly; if not, the modem did not connect to the network as expected. Then it's worth check the previously entered Login and Password again. They must be entered without spaces and case sensitive (upper and lowercase letters).

Pay attention to the front panel with indicators. When configured correctly, all five indicators should glow green. Pay special attention to the Internet parameter; after rebooting the modem, it first lights up red, and then after a few seconds (no more than 1-2 minutes) lights up green, this indicates that access to the Internet has been obtained.

This completes the modem setup. But before you close the web control panel, let's be on the safe side. change the password to access the modem settings, which is set by default.

1. Click in the management menu on the Management ->Access Control ->Passwords tab.

2. In the Access Control – Passwords window, leave the Username field unchanged, and enter the old password in the Old password fields (given in the instructions for the modem or on the modem itself), and enter the new password in the New and Confirm Password fields, having previously written it down somewhere. something or remembering.

3. Click on the Save/Apply button. After this, the new password will be saved and the authentication window will open.

4. We did not change the user name, so enter “admin” (or the one given in the instructions for the modem), and in the Password field we indicate the new password. Clicks OK. If the password is entered correctly, we will go to the modem control panel.

Close the browser. The parameters we specified were saved in the modem. Now open the browser again and enter the URL of any site in the address field, for example, google.ru, if the site opens, everything is in order, the modem is configured correctly, if not, read on.

If the modem does not connect and website pages do not open?

First, you need to look at the indicators on the front panel of the modem; they can be a starting point in finding a connection problem.

1. If all five indicators are green, it means Internet access has been obtained. The problem of lack of access to sites can be caused by the following reasons:

• The problem is in the operating system (it is better to solve it with the help of an experienced person)
• The provider has a problem on the communication line (it can be solved by calling and checking with them about the availability of repair work).

2. If only three indicators Power, Status and LAN are green, and DSL and Internet are not lit, most likely there is a problem on the line or you simply were not connected to the ADSL service. The problem can be solved by simply calling your provider and asking whether they have connected you to the Internet or not.

3. If the four indicators Power, Status and LAN and DSL are green, and the Internet is red or does not light at all, the modem settings were probably set incorrectly (for example, Login and Password or the VPI and VCI parameters, which can be checked with your provider).

In this case, we do the following:

1. Go to the modem web control panel.

2. In the panel menu, select the Advanced Setup->WAN section.

3. The Wide WAN Setup window displays the profile of the previously configured WAN interface. Click on the Edit button.

4. A window for changing previously entered values ​​will open. We check with the provider the VPI and VCI values ​​and enter them in the appropriate fields. Click the Next button and check in the following windows and, if necessary, change the parameters to those that were given earlier in this article. Pay special attention to entering your login and password. They must be entered without spaces and taking into account capital and lowercase letters.

5. Reboot the modem and save the settings.

6. Wait until the Internet indicator on the front panel turns green before you can open web pages.

If the above methods did not help you troubleshoot the problem when connecting the modem to the Internet, you can resort to another method, who has helped me more than once in setting up such devices.

It is necessary to reset all previously set values ​​to the factory values, i.e. those with which it falls into our hands upon purchase (unless, of course, no one has set it up before or it has not been repaired).

1. On the back panel of the modem, in addition to the power button, there is a small hole for resetting settings. Disconnect the network and telephone wires, turn on the modem, take a paper clip, straighten it and insert it into this hole, thereby pressing a small, inconspicuous button, hold it for 5-10 seconds. At this time, the modem indicators should go out for a few seconds and light up again.

2. Turn off the modem, connect the wires and turn it on again. Wait for the local network connection to be established.

3. Configure the modem again (from points 1 to 10).

This connection example is universal and fits 99% of ADSL modems, regardless of the manufacturer and control interface. The main thing is to adhere to the parameters that are given in the screenshots. There are a lot of types of interfaces, the same models, but with different firmware, and the main parameters still remain unchanged.

The Rostelecom company offers its customers comprehensive home Internet and interactive television services.

At the same time, as a standard Wi-Fi router, the provider widely uses ADSL routers Dlink DSL-2500U, Sagemcom F@st 1704 RT, Sagem F@st 1744 v2.2, Sagem F@st 2804, etc., specially developed for the ADSL company.

This equipment allows you to access the Network at the highest possible speed, and also opens up the possibility of viewing several high-definition IPTV channels.

When connecting, the company’s specialist configures the equipment, but during the work there may be interruptions caused by various circumstances (power outages, damage to the telephone line, etc.).

It will be much easier to figure out on your own what the reason for the lack of Internet is if you know what the indicators and buttons on the Rostelecom modem.

Let's look at the main controls of a typical modem and their meaning:

• On/Off Button- power on/off button for the router.
• Power LED. If the lamp is not lit, the power to the router is turned off. If the indicator is constantly green, the router is powered on and is ready for use. If the indicator is constantly red, the device has malfunctioned.
• Internet indicator. If the light is solid green, WAN IP is available and IP has been received. If the Internet indicator is off, there is no ADSL connection or there is no power. If it is solid red, it means that the connection attempt failed.
• Status LED- flashing green color indicates that an Internet signal is passing through the device (traffic is in progress).
• DSL indicator. In working condition, this indicator should be constantly lit in green - this indicates that ADSL synchronization was successful. If the LED is not lit, this indicates the absence of a carrier signal. A slight blinking light indicates that the device is trying to detect the carrier signal and synchronize the DSL. A fast flashing of the DSL LED indicates that a carrier signal has been detected and the device is attempting to synchronize with the DSLAM (gain access to an xDSL digital subscriber line).
• LAN (Local Network)- if the indicator is constantly on (green), this means that the local network computer is connected to the corresponding port. If the indicator blinks, this confirms the presence of local network activity (traffic is going in one of the directions). If the LAN indicator is not lit at all, it means that the device is powered off or there is no connection to the LAN port.
• Reset button - when pressed for a long time (10 seconds), the device will be completely reset (returning the modem settings to factory settings); when pressed briefly, the router will simply reboot.

If the Internet stops working and internet button on a Rostelecom modem lights up red, this indicates that the device is not connected to the provider. In this case, the dsl button on the modem does not light up either.

The simplest thing you can do in this case to solve the problem is to unplug the router from the outlet for 20-30 seconds.

In this case, the device will reboot, and with a high probability the connection with the provider will be restored. Sometimes unplugging and re-plugging the cable that goes to the router helps.

1. To do this, you need to turn your modem over, the address of your router will be written on the reverse side and this address must be entered into the browser line (Chrome, Opera, etc.)
2. The window that opens will ask you to enter your username and password. By default it is admin/admin.
3. Next, in the router settings, you need to find the “Reboot” button.
4. After the reboot, the modem will clear all software errors and automatically receive new data and most likely your Internet will work.

Note! One of the most common problems that cause the Internet to stop working is the lack of funds in the personal account. In this case, IP television can continue to work, because it uses other means of communication.

If the service is paid for on time, and all of the above manipulations did not help solve the problem, you should contact Rostelecom’s 24-hour technical support by phone: 8 800 100-08-00. The operator will conduct remote diagnostics and, if necessary, send a technician to fix the problem on site.

VIDEO INSTRUCTION

What to do when the Los button on the modem is on?

If on a modem that uses an optical port, red Lost button is on and there is no Internet connection, this indicates a loss of signal.

To resolve the problem, check whether the fiber optic cable is properly connected to the device.

• If the Los indicator on the modem blinks with low intensity, this indicates that the power of the optical signal does not match the sensitivity of the modem's optical signal receiver.
• If the Los LED indicator blinks slowly, check that the fiber optic cord is connected correctly and the optical connector is clean.

It is not recommended to reset the modem settings by long pressing the Reset button, since the modem will not configure itself. A complete device reset can only be done by the provider’s technical support specialists.