Freshforex personal account. Personal account in FreshForex. Help Desk Operations

A personal account in FreshForex is where every client of this broker begins their work. Here you can manage your balance, order various services and use additional services. What are the features of this personal account?

Registration of a personal page

Accounts for trading in Fresh Forex are opened through your Personal Account.

To enter your account, you must first register. To do this, you need to open the official website of the broker freshforex.ru. A business card website will appear advertising the initial bonus; in order to continue registration, you need to click “Get bonus”.

In order to continue registration, you will need to fill out the form provided, as well as a current phone number and email address.

Registration form.

Simultaneously with registering a Personal Account, you also need to register an account.

Registration.

Next, fill out the form provided and undergo verification. A code will be sent to your phone number, which you will need to enter in the “Phone number verification code” field. You can also complete verification using your email address. Then a confirmation code will be sent there.

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Verification.

After registration, a bonus in the amount of $2017 will be credited to your balance. This amount is not available for withdrawal, but with its help you can start trading without an initial deposit.

Account after registration.

Navigation through your Personal Account

Functional.

To view the options available in your FreshForex Personal Account, you need to hover your cursor in the upper right corner over the “Personal Account” icon. A window will open with available functions.

Here you can use the following options:

  1. Conduct various financial transactions.
  2. Take part in promotions and bonuses.
  3. Change personal data.

Navigation sections in LC.

In the line under the “Personal Account” section there are the following options:

  • broker's phone number;
  • forum;
  • contacts;
  • online chat.

You can also contact FreshForex technical support by clicking on the icon in the lower right corner.

The broker's official pages are on almost every popular social network. At the top there is an icon, by clicking on which you can go to the official page of the selected network. There you can communicate with other traders, find out the latest company news and receive other interesting information.

On the left side of the account there are icons with important options:

  • top up your balance;
  • withdrawal of funds;
  • Operations history;
  • Fresh analysis;
  • opening an order;
  • promotions and bonuses;
  • SMS notifications;
  • personal data.

In the “Personal Data” section you can change information about yourself.

Economic calendar.

At the bottom there is a window, by clicking on which the client goes to the “Economic Calendar” section and finds out the latest events that may affect the market situation.

By clicking on the line “Learn effective trading”, you can go to the webinar section and sign up for the course you are interested in, as well as watch training videos.

How can I change my details?

Personal data.

In order to change personal data, you need to click on the “Personal Account” icon in the upper right corner and select the “Personal Data” tab.

Form for scanned copies of documents.

The client cannot conduct financial transactions, that is, withdraw money, without identity verification. To do this, you need to upload clear scanned copies of documents in the form provided.

In order to change your name, you need to contact FreshForex technical support. Consultants will ask about the reasons for the name change and will also ask for supporting documents.

Form for changing data.

After account verification, it is possible to enter new data only through technical support. To change your email address and phone number, you will need to additionally go through verification using your old number or address. If you no longer have access to such information, you will also have to contact a consultant.

How to open a trading account?

Window with icons for opening accounts.

Along with the registration of the “Personal Account”, a real account is also registered. The client has the opportunity to open additional accounts:

  • trade;
  • affiliate;
  • demo

If the user has not passed verification, he cannot open an additional real account.

Demo account.

To register a demo, you need to fill out the form provided and select the parameters. Details will be sent to your registration email.

It is possible to open an affiliate account. It is created for those who prefer to earn money through an affiliate program. The commission for trading turnover of invited clients to the company will be credited here. Trading operations cannot be carried out from this account. However, the company’s clients have the opportunity to transfer funds from affiliate to real.

You can open an affiliate account in the following currency:

Withdrawing money from such an account is carried out in the same ways as from a real one.

How to change and recover your password

Password change tab.

In order to change the password, you need to go to the “Personal Account” - “Change Password” tab.

First you need to enter the old password, then the new one and repeat it. After this, an SMS with a confirmation code will be sent to your current phone number, and then the password will be changed.

Password change form.

If the user has lost his password and does not have access to his “Personal Account”, then during authorization he must select the “Forgot his password?” option.

You will need to enter your registration email address in the form provided. After which a link will be sent to you to confirm the password change.

Email with password change.

Password sent.

Important! The password provided by the company will be valid for 90 days. During this period of time you need to change it.

The site administration is concerned about the money of its clients, so it uses the latest security methods, namely SSL encryption. All data is securely protected.

The Personal Account service is an important factor when choosing a broker. Traders look at its functionality and ease of navigation. Freshforex.ru contains the necessary options in full.

FreshForex has been carrying out brokerage activities since 2004. Thanks to a wide range of trading instruments and an effective training system, the organization in question was able to win the trust of investors. New positive reviews about the work of this dealer are constantly appearing on forums and information platforms.

Trading conditions

  • The company was registered in 2004 on the islands of Saint Vincent and the Grenadines.
  • The activities of the brokerage firm are controlled by financial regulators - KROUFR, TsRFIN.
  • There are no minimum deposit restrictions (even on ECN accounts).
  • For long-term trading, investors are offered trading accounts with zero swap.
  • Instruments available for trading - currencies, raw materials, precious metals, CFD contracts for stock indices.
  • Maximum leverage is up to 1:1000.
  • The minimum trading size is 0.01.
  • Floating spread – from 0.9 points.
  • Methods for depositing and withdrawing money: electronic transfers, bank transactions, plastic cards, mobile transfers, payment terminals.
  • Trading terminal – MetaTrader 4|5 and mobile versions of the platform for trading from a smartphone or tablet.

Registration

Open the official FreshForex website and then click on the “Start Trading” button. As a result, a registration form will open that you need to fill out. Provide only reliable information, otherwise you will not be able to verify your account.

First, select the country and city from the drop-down list, then indicate: last name, first name, e-mail, mobile phone number. If you were invited by another user, enter the referral code in the appropriate box.

The second stage of creating a personal account is verification. The user needs to upload scans of identification documents and also verify the previously specified e-mail.

General information about the broker's work

The company has been operating in the Forex market for almost 15 years. The brand belongs to the Riston Capital Ltd holding. The company does not have a specific geographical reference. However, it is worth recognizing that all conditions for stable earnings have been created for traders from the CIS countries.

During its operation, FreshForex has received various awards that highlight the highest quality of the services provided. The company actively introduces innovative services into the trading process, as a result of which trading efficiency increases.

If we talk about real reviews that are published by investors on forums and thematic sites, the first thing that stands out is the prompt execution of orders. In addition, newcomers are attracted by a profitable bonus system.

The security of cooperation also does not raise questions. The broker operates under the jurisdiction of KROUFR and TsRFIN. Clients' trading positions are transferred to the interbank market.

Types of trading accounts

Forex broker FreshForex provides access to a demo account that can be used for training and testing strategies. In addition, clients are offered three more types of trading accounts:

Conditions Classic Market Pro ECN
Recommended deposit 200$ 400$ 2000$
Maximum leverage 1:1000 (deposit from 0.1%) 1:500 (deposit from 0.2%) 1:5001 (deposit from 0.2%)
Spread type and size Fixed from 2 points Floating from 0.9 points Minimum from 0 points
Order execution technology By market By market (NDD) By market (ECN)
Commission costs Only for CFD contracts on corporate shares None From 0.003% per trade
Telephone dealing + + +
Order execution speed From 0 seconds

Each of these accounts is designed for beginners, professionals and scalping enthusiasts.

Trading

To conclude transactions, investors are offered the MT4 terminal. You can also download the mobile version of the software from the Fresh Forex website in order to trade from your tablet or smartphone in the future. Not long ago it became possible to work with the MT5 terminal, which is characterized by advanced functionality.

In addition to the traditional approach to trading in the foreign exchange market, the organization offers speculators three investment portfolios. Let's look at what assets are included in these portfolios:

  • Securities of American issuers (segment – ​​information technology).
  • Shares of companies that develop Internet products.
  • Russian enterprises whose securities are traded on MICEX.

The main advantage of investment portfolios from FreshForex is a transparent workflow. In addition, there is nothing complicated in this approach; the investor just needs to complete the transaction in the trading terminal.

Help Desk Operations

Customer support is provided in Russian. You can ask a question through the feedback form at any time convenient for the investor. However, Call Center employees work from Monday to Saturday around the clock, and Sunday is a day off.

In total, investors are offered 4 channels of communication with support operators:

  • Online chat.
  • Hotline.
  • Email.

In addition, the brokerage firm actively maintains official pages on social networks: Twitter, Facebook, Vkontakte.

Separately, it is worth noting the fact that the trader will be able to order a call back. The manager will call the client back to answer all questions that have arisen. Reviews show that investors have no complaints regarding the work of the support service.

Account replenishment and withdrawal of funds

The company’s website states that requests for withdrawal of funds are processed by company employees within 10 minutes. However, do not forget that this applies exclusively to the company’s working hours (from 6-00 to 17-00 Moscow time).

In some situations, withdrawal is delayed due to the regulations of the banking institution. However, reviews of FreshForex show that financial issues are resolved by the dealing center staff very quickly.

Clients are offered a wide range of various methods for replenishing their accounts and withdrawing money. It is very convenient that the broker provides the opportunity to work not only with traditional currencies (euro, dollar, pound), but also with the ruble, hryvnia, and tenge.

First, let's look at ways to replenish your balance

  • Money transfers through banking institutions.
  • Credit and debit cards.
  • Electronic payment systems.
  • Internet banking.
  • Payment terminals.
  • Transfers through mobile operators.

As for the options for withdrawing funds, there are significantly fewer of them:

  • Bank transfer.
  • Plastic cards.
  • Electronic payment systems.

In general, the proposed options are more than enough.

Advantages and disadvantages

First, let's analyze the positive qualities of a broker:

  • Prompt withdrawal of funds.
  • An impressive selection of methods for depositing and withdrawing money.
  • Qualified support in Russian.
  • Free educational materials and analytical reviews.
  • There are no restrictions on the minimum account replenishment.
  • Licenses from Russian financial regulators.
  • No deposit bonus and other interesting promotions.

Among the disadvantages, it is worth noting the fact that money is withdrawn only during the work of the company’s financial department. There is no automatic processing of withdrawal requests.

Summarize

The dealing center has been working in the field of foreign exchange trading for quite a long time. Naturally, colossal experience testifies to the maximum reliability of cooperation. In addition, the company is the owner of many prestigious awards.

Have you ever traded with the FreshForex broker? Perhaps you were able to discover other pros and cons of cooperation? Share your thoughts on this matter with other users in the comments.

    Reliability 3.5

    Yield 4.0

    FreshForex has been operating for 13 years. He has good shares and conditions for starting trading. But the company is essentially not controlled by any regulator, although there are quite a few positive reviews.

    3.5 Final score

    The company has been operating since 2004. Fresh Forex is a well-known dealer, however, a lot of negativity can be found about him. However, we’ll talk about reviews in a separate article. Today we’ll look at the company’s official website, evaluate the trading conditions and reliability. At the end, you will find out whether it is worth registering on the broker’s website or whether it is better to choose another platform.

    Video review of FreshForex

    Main trading conditions

  1. Minimum deposit- no limits.
  2. Spread– from 13 to 50 points on the EUR/USD pair (five digits).
  3. Leverage– from 1:25 to 1:1000.
  4. Trading platforms– MetaTrader 4 and MetaTrader 5.
  5. Trading instruments– currency pairs, CFDs on indices, stocks, energies, precious metals.
  6. Demo account provided.

Standard conditions, but there is one drawback: the minimum leverage is 1:25. That is, the company does not allow you to work without leverage at all.

Regulation

We didn’t find a regulator’s license on the website, so we contacted technical support (we’ll talk about its work later) to find out who regulates the company. We were told that the dealer is a trademark of Riston Capital Ltd, which is registered in Saint Vincent and the Grenadines and is regulated by the laws of this state.

The consultant also told us that the company cooperates with reliable liquidity providers regulated by the FCA and other reliable organizations.

Agree, cooperation with reliable liquidity providers does not mean that the broker will be guaranteed to provide quality services. In addition, companies in the state of Saint Vincent and the Grenadines can operate without a regulator. And if a company complies with state laws, this also does not mean that the dealer himself cannot deceive you.

To put it simply, the company does not have a regulatory license. Therefore, in the event of unlawful actions on the part of the Forex broker FreshForex, there will be nowhere to file a complaint.

On the other hand, FF has been operating for 13 years. Therefore, this is clearly not an outright scammer. Although we should not exclude the possibility of periodic intervention in the trading of successful traders.

Registration on the official website of Fresh Forex

Registering a trading account consists of two stages. In the first step you need to provide personal information: name, e-mail, etc.

The second step is to change the account parameters. Here you can select your account currency, leverage level, etc.

Confirmation codes were sent to the specified phone and email, so you need to provide real data. Enter them in the appropriate fields, after which registration will be completed. Now you can proceed to verify your account, top up your account or download the platform. Let's move on to account types.

Account types

Forex broker FreshForex offers its clients 3 types of accounts. Read more about the features of each in the table below.

Account name Classic Market Pro UST
Trading terminals MT4, MT5 MT4 MT4, MT5
Recommended minimum deposit 200 USD 400 USD 2000 USD
Leverage Up to 1:1000 Up to 1:500 Up to 1:500
Quoting 4 characters 5 characters 5 characters
Spreads Fixed from 2 pt. Floating from 0.9 pt. From 0 pt.
Margin Call/Stop Out 100%/20% 100%/40% 100%/60%
Bonuses Eat Eat No
Deposit currencies USD, RUB, EUR

You can find out more details about account types on the company’s official website.

Account replenishment and withdrawal of funds

Forex broker FreshForex offers more than 20 ways to fund your account. Among them:

  • Bank cards Visa, MasterCard. You can top up in rubles, dollars and euros;
  • Electronic payment systems Skrill, Qiwi, WebMoney, Wallet1, Bitcoin, Yandex.Money and others. Depending on the payment method, the same currencies are available. Through a single W1 wallet you can also replenish the set with Ukrainian hryvnia and Kazakh tenge;
  • Internet banks Privat 24, Alfa-click, Sberbank Online, Promsvyazbank, Russian Standard;
  • Payment terminals Kassa 24 and PrivatBank;
  • Mobile payments MTS, Beeline, Megafon, TELE2;
  • Bank transfer.

Money is credited instantly when working with almost any payment system. The exception is a bank transfer, in which the money arrives within 3–5 banking days. You will also have to wait up to one day when replenishing through the PrivatBank terminal.

The company completely removed the commission from its side. However, in some cases, additional costs may be incurred by the payment system.

Now about the conclusion.

Here you can’t do without a table, since both the withdrawal deadlines and the size of the commission will differ. Therefore, in order not to get confused, look below.

Please note that 10 minutes is the application processing time. In addition, such fast processing is only possible during company business hours from 6:00 to 17:00 Moscow time.

Some broker's trading conditions are slightly worse than those of TOP dealers. However, we have no complaints about the conditions for replenishing the account and withdrawing funds. A large number of payment systems, no commissions when entering and almost instant withdrawal. Few more well-known companies offer such conditions.

Technical support

The online chat on the Forex broker FreshForex website works around the clock. We specifically decided to communicate with support in the evening to check how quickly the consultants responded during non-working hours.

Please note that on average it took no more than 2–3 minutes to receive a response. Although once I had to wait about 20 minutes for an answer. But in general, the support works promptly and professionally, since all the answers were to the point.

For some brokers, consultants constantly write one thing - contact your personal manager. We consider the work of such consultants pointless. It's good that FF doesn't have this.

Education

The company's website has a good basis for training beginners. Courses, lessons, and trainings are distributed across several sections. Opportunities for full-time training are also provided. Let's look at the most interesting ones right now.

Training courses

The broker offers 2 introductory training courses: “Introduction to the Forex Market” and “Trader”.

You can get acquainted with the Forex market online or in person. In the first case, the lesson lasts only an hour, and in the second, up to 2 hours. During this lesson you will learn what it is:

  • Trading sessions;
  • Currency pairs, rate, spread, cross rate;
  • Volume, point value calculation, leverage, collateral;
  • Candles and basic principles of construction;
  • Main windows of the trading terminal;
  • Support/resistance levels;
  • Technical indicators;
  • Secrets of successful trading;
  • Opening and closing a transaction.

In general, almost all the main questions that beginners have before starting trading will be covered.

The Trader course is more comprehensive; it consists of four separate programs.

  1. Graphical analysis. One webinar lasts up to 3 hours, and the course itself lasts 4–6 days. You will learn about the types of patterns and the features of their use in trading.
  2. Technical analysis. The course timing is the same. Here you will learn about the types of technical indicators and the features of their application. Also, with experienced teachers, consider flat and trend strategies based on oscillators and trend indicators. Learn to work with advisors, scripts and testers.
  3. Fundamental analysis. After completing the course, you will learn about the types of news and their impact on the market. Learn to trade using several strategies and work with the economic calendar and news feed in the MetaTrader 4 terminal.
  4. Money and risk management. No matter how many strategies you know, you won’t earn much without understanding the rules of money management. Therefore, we recommend taking a course that will teach you how to use locking, hedging, averaging, etc. They will also help you create loss and profit limits for a transaction, day, month, year.

Training courses from Forex broker FreshForex are really very useful. We recommend going through them, because these are the basics that every speculator should know.

Video courses

FreshForex conducts webinars every day; you can sign up for the next lesson on the company’s official website.

Typically, company analysts provide reviews of the foreign exchange market. But they also conduct webinars on other topics. For example, the company's traders trade in real time on Nonfarm Payrolls news, compare trading platforms and talk on other topics.

In addition to all of the above, on the official FreshForex website you will find a dictionary of terms, a list of recommended literature, a Forex tutorial and other sources of useful information.

Promotions and bonuses of Forex broker FreshForex

Previously, we reviewed the lesser-known broker VerumFX. The company’s position is not to provide various bonuses, so as not to expose its financial position to risks. FreshForex company took a different path. The dealer began to frequently launch new promotions. Some people like it. And others say that the company has gone downhill and is now not a Forex dealer, but a seller at a fair, who does what he does, offering various lucrative offers.

Whether the company holds various promotions is good or bad, decide for yourself. We will tell you about some proposals.

At the time of preparation of the review, Fresh Forex offered the following shares:

  • Replenishment without commissions. In this case, the commission is not compensated in the form of a bonus. If you top up your account with $1000, you get $1000;
  • 101% on replenishment. The promotion is valid on Classic MT4 and Market Pro MT4 accounts. To receive the bonus you need to make a deposit of 100 USD;
  • 48% per annum. Trade on Forex and earn and receive an additional 48% per annum of the free amount on your balance;
  • $20 per article. The promotion is suitable for everyone who has knowledge and experience in trading. Share your experience, write about trading and receive a credit bonus to your account;
  • MetaTrader Coupons. Register on the site, go through verification and contact the manager to receive a coupon that can be used to purchase robots, signals and other MQL products.

Many promotions are limited in time. Perhaps now, when you are reading the review, other promotions have already been launched on the official FreshForex website. Visit the company's website to check. Of course, provided that the other conditions suit you.

Registration cannot be ignored

Where do you think to put a comma in the title? On the one hand, FreshForex has been operating for 13 years. He has good shares and conditions for starting trading. But on the other hand, the company is essentially not controlled by any regulator, and the reviews about it are not the most pleasant.

We will not say that Forex broker FreshForex is a scammer. However, we are sure that there are more reliable dealers. We have already written about many of them earlier.